Assistant Manager
3 weeks ago
Position title
IT Infra - Automation
Reports to
Team Manager
Job grade
Assistant Manager
Location
Chennai
Job Purpose
This position is primarily responsible for the strategic and technical implementation and on-going support of the business process automations - chatbot, scripting etc. The position is responsible to drive & manage digitization across IT and HR landscape.
Key Responsibilities
Study the business processes and identify the areas for digitization & automation Understanding the business processes, evaluation of available solutions meeting the requirements and finalization of the same Work closely with the business teams to understand the scope and get the sign- off Coordinate with the business stakeholders and agency responsible for designing and building the automations Implementation and tracking of automation projects and adoption Responsible for the delivery of automations that are secure, efficient, and accurate Resolve issues that arise in day to day running of automated processes and providing timely responses and solutions as required Own the governance framework for automation processes in IT - onboarding, offboarding, password reset and other queries/requests that might need support Analyzing and understanding the IT processes and recommend enhancements and getting those implemented Coordination and assistance in enhancements of existing Artificial Intelligence (AI) chatbot and integration of chatbots Roll out of AI bot for other use cases Understanding the operational challenges in the existing implementations of all HR applications, coordination with vendor and business teams to resolve those Work ExperienceEducation
Bachelor of Engineering / Computer Application / Computer Science
Experience
Architectural knowledge & working experience of Artificial Intelligence (AI) & Machine Learning (ML)
Knowledge of script based automation
Knowledge of digital transformation for the support functions - IT, HR, Legal
Skills related to data and reporting
Good communication and presentation skills
Project management skills
Sense of urgency and ability to operate in a fast-paced environment
Should have hands on experience of automation
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