Senior Voip Engineer

4 weeks ago

Agra, India MOURI Tech Full time

We are looking for a Avaya Voice Engineer / UC Architect with extensive experience designing, deploying, and managing complex Avaya telephony environments.


Experience: 7+ Years

Location: Hyderabad

Notice period: Immediate


Key Responsibilities:


  • Design, deploy, and manage enterprise Avaya environments including:
  • Avaya Aura Communication Manager
  • Session Manager
  • System Manager
  • Avaya Messaging / Modular Messaging
  • Avaya SBCs / Session Border Controllers
  • Contact Center / AACC / CMS (if applicable)
  • Voice architecture design reviews and implement best practices across global sites.
  • Manage high-availability voice systems, disaster recovery planning, and failover configurations.
  • Architect and implement integration with third-party services (e.g., Microsoft Teams, SIP trunking providers, Active Directory, Call Recording platforms).
  • Provide high-level support and root cause analysis for critical incidents and escalations.
  • Mentor junior engineers and guide the internal voice support team.
  • Maintain and regularly update system documentation including voice infrastructure diagrams, SOPs, and escalation matrices.
  • Evaluate and recommend new technologies, upgrades, and security improvements within the UC domain.
  • Develop and maintain Avaya support relationships and manage vendor escalations to ensure SLA compliance.
  • Avaya system migrations, software upgrades, and hardware refresh projects.
  • Ensure compliance with enterprise security, change management, and operational policies.


Required Skills & Qualifications:

  • Hands-on experience with Avaya enterprise telephony platforms.
  • Deep expertise in Avaya Aura suite including CM, SM, SMGR, AM, and associated solutions.
  • Strong experience with SIP architecture, SBCs, trunking, and network voice routing.
  • Advanced troubleshooting and diagnostics skills using Avaya tools (SAT, ASA, traceSM, etc.).
  • In-depth knowledge of voicemail, EC500, DID provisioning, call flow design, and EVM configurations.
  • Experience integrating with Microsoft Active Directory, LDAP, and other enterprise services.
  • Ability to lead cross-functional technical discussions and influence architecture decisions.
  • Avaya Certified Support Specialist (ACSS) or Avaya Certified Implementation Specialist (ACIS) certifications highly preferred.
  • Strong documentation, planning.
  • Experience with tools like Wireshark, Avaya One-X, System Platform, and Communication Manager CLI.


Preferred Qualifications:

  • Familiarity with Avaya Contact Center (AACC/AES), workforce optimization tools, or recording systems.

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