Technical Account Manager

3 weeks ago

Bengaluru, Karnataka, India Locus Full time

Job Title: Technical Account Manager 

Location: Bangalore (On-site; full-time)

About Locus: At Locus, we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastogi and Geet Garg, Locus has evolved from a women's safety geo-tracking app into a globally recognized logistics optimization platform.

Our technology has empowered enterprises such as Unilever and Nestlé to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers. Join us at Locus and be part of a team shaping the future of global logistics.

Job Overview:

About the role

Locus is seeking a Technical Account Manager who will be responsible for working with and supporting the customer to derive Operational Value and Success from the Locus solutions. Responsibilities will include primary responsibility, post initial Go Live, for the Day to Day Functional, Operational and Usability enablement for Customers. The individual will work as part of the Customer Success team to deliver logistics, solution-oriented services to Fortune 1000 clients. Based upon experience, specific responsibilities may include

Key Responsibilities:

  • Act as the primary technical advisor for assigned clients, providing guidance on best practices and proactive support to drive success with Locus's solutions

  • Collaborate with clients to understand their technical and business requirements, ensuring our solution aligns with their goals.

  • Manage and troubleshoot complex technical issues, providing resolution and guidance to prevent recurrence.

  • Lead product onboarding, configuration, and integration efforts, ensuring smooth adoption and usage. Conduct workshops/trainings to help clients increase adoption.

  • Ensure onboarding, adoption and expansion of the solution for customers during operations. 

  • Partner closely with product and engineering teams to advocate for customer needs and participate in the development of new features or solutions based on customer feedback.

  • Conduct regular account reviews and status meetings with customers, offering insights into product usage and providing optimization recommendations.

  • Create and maintain documentation, FAQs, and other technical resources to support self-service and client education.

  • Work closely with sales and customer success teams to support renewals, upsells, and cross-sells by demonstrating the value and benefits of Locus's solutions.

Qualifications:

  • 5-7 years' consulting experience in Supply Chain, Logistics and/or Transportation Management solutions required and experience in systems applications consulting, either internally or via an IT organization or externally with a consulting firm or software provider.

  • Hands on experience in configuring, testing and implementing Supply Chain, Logistics and/or Transportation Management solutions required

  • Proven ability to facilitate knowledge transfer and translate complex technical issues into compelling business benefits.

  • Strong customer facing skills, ability to influence and motivate internal/externals teams and vendor partners.

  • Exceptional client management skills and be able to work with customers to execute an implementation plan that works towards a rapid, successful Go-live.

  • Experience in configuring and delivering software demonstrations are mandatory.

  • Deep understanding of Supply Chain, Logistics and/or Transportation Management related processes 

What We Offer

Join Locus and become part of a visionary team that is redefining logistics through innovation and smart distribution. We provide competitive compensation, comprehensive benefits, and a collaborative environment where your expertise will drive both your growth and that of the organization.

Locus is an equal opportunity employer dedicated to creating a diverse and inclusive workplace.


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