Service Desk Analyst
1 day ago
We are seeking a proactive and customer-focused Service Desk IT Technical Support professional to join our team. The successful candidate will be responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware and software issues, and ensuring that IT systems and services run smoothly. You will be the first point of contact for technical support requests and will play a critical role in delivering excellent customer service.Key Responsibilities:INTERNATIONAL VOICE / NON-VOICE IS MUSTTechnical Support:Provide first-level support for IT issues including hardware, software, network, and operating system problems.Respond to incoming service requests via phone, email, or ticketing system, logging them and prioritizing them appropriately.Troubleshoot and resolve technical issues related to desktops, laptops, printers, and other end-user devices.Assist with password resets, account lockouts, and other user access issues.Incident Management:Log, categorize, and prioritize incidents and service requests based on severity and urgency.Escalate unresolved issues to second-line support or other relevant teams.Track, monitor, and provide status updates on open service requests and incidents.Software & Hardware Installation and Configuration:Install, configure, and maintain software applications and hardware devices for users.Assist in setting up new users’ accounts and workstations.Knowledge Base & Documentation:Document troubleshooting steps, solutions, and procedures in the knowledge base for future reference.Provide end-users with self-help guides and FAQs to resolve common issues independently.Customer Service:Provide excellent customer service by maintaining a professional and courteous demeanor while interacting with end-users.Ensure issues are resolved within agreed-upon Service Level Agreements (SLAs).System Monitoring and Maintenance:Assist in monitoring system performance and help prevent potential issues by conducting routine maintenance tasks.Support software updates, patches, and system upgrades as directed by the IT team.Required Qualifications:Education: High school diploma, Associate’s degree, or relevant certifications (e.g., CompTIA A+, ITIL Foundation, or equivalent).Experience: Proven experience (1-2 years) in a technical support or service desk role.Technical Skills:Familiarity with common operating systems (Windows, macOS, Linux).Basic knowledge of networking concepts (DNS, TCP/IP, VPN, etc.).Experience with Active Directory, email clients, and remote desktop tools.Familiarity with ITSM tools (e.g., ServiceNow, Jira, or similar).Basic understanding of hardware troubleshooting (PCs, laptops, printers).Key Competencies:Strong problem-solving and troubleshooting skills.Excellent verbal and written communication skills.Ability to work independently and as part of a team.Strong time management and multitasking abilities.Attention to detail and ability to maintain accurate records.
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Analyst - IT Service desk
2 weeks ago
Chennai, Tamil Nadu, India SoftwareOne Full time ₹ 8,00,000 - ₹ 12,00,000 per yearWhat we offerA truly global working environment with a strong focus on diversity and inclusion that allows you to work with people of different cultures from all around the world.An excellent work-life balance, including flexible working times and remote working options wherever possible.An outstanding SoftwareOne working culture where we celebrate our...
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Service Desk Analyst
2 days ago
Chennai, Tennessee, India TransPerfect Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob description OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to...
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Service Desk Manager
2 weeks ago
Chennai, India HCLTech Full timeRole: Service Desk Manager Exp: 15+ years Location: Chennai / Noida JOB Description Service Desk Manager: A Service Desk Manager is responsible for overseeing the daily operations of the IT service desk, ensuring efficient and effective support to end-users, and aligning service delivery with business goals. This role acts as the bridge between IT services...
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Service Desk Manager
2 weeks ago
Chennai, India HCLTech Full timeRole: Service Desk Manager Exp: 15+ years Location: Chennai / Noida JOB Description Service Desk Manager: A Service Desk Manager is responsible for overseeing the daily operations of the IT service desk, ensuring efficient and effective support to end-users, and aligning service delivery with business goals. This role acts as the bridge between IT services...
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Service Desk Manager
1 week ago
Chennai, India HCLTech Full timeRole: Service Desk Manager Exp: 15+ years Location: Chennai / Noida JOB Description Service Desk Manager: A Service Desk Manager is responsible for overseeing the daily operations of the IT service desk, ensuring efficient and effective support to end-users, and aligning service delivery with business goals. This role acts as the bridge between IT services...
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It Service Desk Analyst
6 days ago
Bengaluru, Chennai, Hyderabad, India ti Steps Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole Overview:As an IT Service Desk Analyst, you will provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networks. You will troubleshoot problems, escalate issues when necessary, and ensure end-user satisfaction with IT services.Key Responsibilities:End-User SupportRespond to user...
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Urgent: Service Desk Manager
2 weeks ago
Chennai, India HCLTech Full timeRole: Service Desk Manager Exp: 15+ years Location: Chennai / Noida JOB Description Service Desk Manager: A Service Desk Manager is responsible for overseeing the daily operations of the IT service desk, ensuring efficient and effective support to end-users, and aligning service delivery with business goals. This role acts as the bridge between IT services...
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Service Desk
2 weeks ago
Delhi, Chennai, India Teamware Solutions Full timeJob Description Teamware Solutions is seeking a customer-focused Service Desk Analyst to be the first point of contact for all IT-related inquiries and issues. You'll play a vital role in providing essential technical support, troubleshooting problems, and ensuring a positive experience for our users, contributing directly to operational efficiency and user...
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Service Desk Analyst
4 days ago
Chennai, India HCLTech Full timeWe are seeking a proactive and customer-focused Service Desk IT Technical Support professional to join our team. The successful candidate will be responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware and software issues, and ensuring that IT systems and services run smoothly. You will be the first point...
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Service Desk Analyst
15 hours ago
Chennai, India HCLTech Full timeWe are seeking a proactive and customer-focused Service Desk IT Technical Support professional to join our team. The successful candidate will be responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware and software issues, and ensuring that IT systems and services run smoothly. You will be the first point...
