Deputy General Manager

3 weeks ago

Kolkata, West Bengal, India Mahindra Rise Full time

Company:

Mahindra & Mahindra Ltd Responsibilities & Key DeliverablesStrategizing the Business. Create dealer wise and State wise annual sales plan aligned with the Companys business plan and build strategies to achieve desired Volume, and Market share. Identify and develop risk mitigation plans to achieve the business objectives. artner with the Channel development team to plan, review and track the channel partners Capability. Anticipate emerging trends and use developments in the industry to develop long term business aligned to overall objectives of the organization. Analyse market trends with respect to product / processes / technology and arrange to position our products in specific segments to enhance market share and improve operational efficiency. Man Management and Capability Building Build highly energized and effective sales teams through mentoring / coaching/ hand holding and various capability building mechanisms to achieve top line growth. Provide direction to the Sales teams and debottleneck the issues to achieve their annual targets. Monitor and improve Employee engagement scores by execution of the plans based on the engagement survey. Build a culture of accountability, complete ownership and inspire teams, in which the team members feel self-motivated and go out of way to achieve results without compromising on the process. Facilitate teams to analyse various customer touch points in order to create a positive gap between customer expectation and experience. Stakeholder Management. Closely liaise with Service, Chanel Development, Channel retail finance and marketing teams to ensure availability of sales enablers. Build strong relationship with Key customers and large fleet owners through personal contact s to provide and sustain impetus for volume growth. Closely work with Marketing Head to leverage marketing initiatives to acquire new segments, new customers to enhance the market share. Liaison with local level financiers and their teams to help retail financing. Channel Management. Plan and identify the network expansion needs and work closely with the channel team to fulfil the same. To ensure dealership profitability by ensuring all hygiene issues and dealership claim settlement issues. Build and institutionalize robust review mechanism to monitor sales performance vis-a-vis the targets and take corrective action to bridge the gapsPreferred IndustriesSalesEducation QualificationMBA; Bachelors of Technology; Bachelor of Engineering; MBA in Sales and MarketingGeneral ExperienceMinimum 10 to 15 yrs experience in relevant industryCritical ExperienceSystem Generated Core SkillsCustomer SatisfactionService OrientationCustomer SensitivityRelationship ManagementDealer ManagementFinancial ManagementManpower ManagementMarket IntelligenceIndustry AnalysisRegulatory ComplianceSales StrategySales PlanningDeveloping Business CaseLead GenerationEnquiry ManagementBusiness PlanningMarket StrategyRisk ManagementRisk MitigationChannel DevelopmentPlan ReviewEmerging TrendsIndustrial KnowledgeTrend AnalysisProduct SegmentationMarket Share AnalysisContinuous Process ImprovementMan ManagementCapability BuildingMentoringCoachingTop Line GrowthTeam ManagementIssue ManagementEmployee EngagementLayoutingStakeholder ManagementService DevelopmentRetail FinanceCustomer Lifetime Value (CLV)Customer SegmentationCustomer AnalysisCustomer AcquisitionLiasoningRetail BankingChannel ManagementNetwork ExpansionPlanning for Dealership ProfitabilityReview MechanismDesigning Review MechanismCorrective ActionsQuality ManagementGap AnalysisSystem Generated Secondary SkillsDemand ForecastingMarket AcumenPerformance Management

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