Solution Consultant

4 weeks ago

Hyderabad, Telangana, India DREAMORBIT SOFTECH PRIVATE LIMITED Full time

Solutions Consultant - ServiceNow Job Description

We are seeking a highly skilled Solutions Consultant with 9+ years of experience in ServiceNow technology and solutions consulting to join our team at DreamOrbit Softech Private Limited.

Role & Responsibilities:

  • C customer Engagement: Conduct show-and-tell sessions, demonstrating ServiceNow capabilities to customers and showcasing the value proposition.
  • Value Proposition & Query Handling: Develop data-driven insights and respond to customer queries effectively, providing clear and concise information.
  • Roadmap Development: Work closely with customers to structure a clear implementation roadmap, especially in complex or evolving environments.
  • Technology Workflows Expertise: Provide guidance on ServiceNow Technology Workflows, ensuring alignment with business needs and goals.
  • AI & ServiceNow: Understand the impact of AI on the ServiceNow platform and customer operations, and provide recommendations on AI tools and strategies to enhance efficiency and accelerate results.
  • Implementation Experience: Hands-on experience with Service Management, CMDB, HAM, and SAM modules, with experience with other ServiceNow modules being a plus.
  • Stakeholder Collaboration: Work closely with Account Managers to ensure customer objectives align with the sales cycle vision and promised milestones.

Requirements:

  • Mandatory: 9+ years of experience in ServiceNow technology and solutions consulting.
  • Customer & Employee Workflows: Deep understanding of these workflows within the ServiceNow platform.
  • Presentation & Communication: Strong ability to conduct engaging presentations and discussions with customers.
  • Analytical Thinking: Capability to navigate and organize solutions in dynamic or chaotic customer environments.
  • AI Expertise: Knowledge of AI's impact on ServiceNow and how AI-driven tools can be leveraged for better and faster results.
  • Implementation Skills: Hands-on experience with Service Management, CMDB, HAM, and SAM.
  • Collaboration: Experience working with Account Managers to ensure strategic alignment with customer goals.
  • Tool Expertise: Proficiency in Microsoft PowerPoint for creating impactful presentations, along with experience in other business analysis and documentation tools.
  • Education Qualification: Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or a related field.

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