Servicenow developer

2 weeks ago

Bengaluru, India People Prime Worldwide Full time

About Client: Our is Client is a largest Top 5 Software giant in India, with over 11.3 USD billion dollars revenue, Global work force 2,40,000 employees, It delivers end-to-end technology, consulting, and business process services to clients across the globe, Presence: 60+ countries and Publicly traded company NSE & BSE (India), NYSE (USA). Work exp: 10 + years Location : Pan india Skills: Service now - TSM - Telecommunications Service Management Job Description: Mandatory skills Service now - TSM - Telecommunications Service Management OSS – Architect IBM Netcool – Preferred JC: Role Overview: We are looking for an experienced OSS Service Assurance Architect to lead the design and implementation of service assurance solutions within telecom OSS environments. The ideal candidate will have deep expertise in fault and performance management, probing, and integration of OSS tools such as ServiceNow CSM , IBM Netcool and others Key Responsibilities: Architecture & Design Define and develop OSS service assurance architecture covering fault, performance, SLA, and probing domains. Design scalable and resilient solutions aligned with telecom standards (e.g., TMF, TOGAF). Tool Expertise & Integration Lead integration of OSS tools like Netcool, ServiceNow, HP TeMIP, EMC Smarts, EXFO, and Gigamon. Ensure seamless interoperability with NMS/EMS systems and ticketing platforms. Data & Analytics Analyze KPIs, alarms, and logs across NSS and BSS layers. Implement network analytics and big data solutions using tools like Kafka, NiFi, and Hadoop. Required Skills & Experience: 10+ years in OSS architecture with focus on service assurance. Hands-on experience with fault/alarm management, performance monitoring, and SLA tools. ServiceNow CSM (Customer Service Management) experience is MUST Good to have Experience implementing AIOps platforms like IBM Watson AIOps, Nokia Assurance Center, or similar Strong understanding of telecom network domains: RAN, Core, SDN/NFV, IP/MPLS, DWDM, Ethernet. Experience with virtualization (NFV), cloud platforms (AWS, Azure), and open-source tools. Familiarity with OSS/BSS integration and telecom business processes. Engineering degree in Computer Science, Telecommunications, or related field. Preferred Qualifications: Certifications in ServiceNow, TOGAF, TMF frameworks. Experience with Frontier OSS or similar platforms. Strong communication and stakeholder management skills. Ability to work in multi-vendor and hybrid environments.

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