Technical Lead
2 weeks ago
Amura’s Vision We believe that the most under-appreciated route to releasing untapped human potential is to build a healthier body, and through which a better brain. Billions of healthier brains, sitting in healthier bodies, can solve problems that defy solutions today — including existential threats. This will make the world richer beyond imagination and lead us into a new renaissance, with deeper intellect, less acrimony, and a kinder outlook on life. We find this vision exhilarating — and we’re building this future as quickly as possible. Role Overview We are seeking a Tech Lead (5–7 yrs experience) to design, build, and scale the technology foundation for our Support Excellence function . You will: Lead a small, high-impact engineering team. Own the support tooling roadmap. Implement solutions for ticket triage, data quality issues, automation, and integrations with our healthcare SaaS platform. This is a hands-on technical leadership role for someone who thrives on solving operational challenges, building frameworks from scratch, and enabling support teams to scale effectively. Key Responsibilities 1. Build & Enhance Support Platform Own engineering roadmap for support tooling (ticketing, triage, automation). Design scalable frameworks for fast triage, data-driven escalation, and high-quality resolution. Integrate support tooling with backend, CMS, and analytics systems. 2. Technical Leadership & Delivery Lead a small team of SEs/SSEs with guidance on design, architecture, and coding standards. Stay hands-on with coding & reviews. Work closely with PMs and BAs to translate requirements into execution. 3. Automation, Data & AI-Driven Support Implement automation workflows (bots, routing, notifications). Adopt AI/ML for ticket classification, triage, and predictive resolution. Build dashboards for KPIs (FRT, TTR, resolution quality). 4. Cross-functional Collaboration Partner with Product, QA, Customer Success, and Ops to align on support needs. Be the engineering voice in escalation, release readiness, and support enablement. Collaborate with content/ops teams to enable self-service (FAQs, in-app help). 5. Documentation & Knowledge Management Maintain technical documentation for support tooling & integrations. Contribute to knowledge bases (internal + external). Foster a documentation-first culture. What We’re Looking For Must-Have 5–7 yrs software engineering experience, with 2+ yrs in a senior/lead role. Proven experience building platforms, support tools, or automation systems. Strong skills in Python/Node/Java, SQL, AWS/GCP , and integrations with ticketing systems (Zendesk, Freshdesk, ServiceNow, Jira Service Management). Experience leading small teams, delivering from design → build → release. Strong problem-solving skills, bias for execution. Nice to Have Experience with SaaS or healthcare platforms. Familiarity with AI/ML-driven support (classification, NLP bots). Hands-on with support metrics (CSAT, SLA, TTR). Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis). FAQs Who is Amura? A health startup with presence in multiple countries. How old are you? 6+ years. What’s special about you? Clients love our protocol (82+ NPS, all growth organic). Our team blends operations, medicine, and marketing brilliance. What’s special about working here?
-
Technical Lead
7 days ago
Chennai, Tamil Nadu, India Apps Business It Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per yearRole & responsibilities Lead and mentor a technical team, ensuring high-quality code and project delivery. Lead and guide the technical team in project development and implementation. Oversee end-to-end project execution, ensuring timely delivery and technical documentation. Coordinate with cross-functional teams to define technical requirements and...
-
Technical Lead
17 hours ago
Chennai, India 1HResource Solutions Full timeDescription : Job Description : We are seeking an experienced Technical Lead to join our dynamic team. The ideal candidate will be responsible for overseeing the technical aspects of software development projects, guiding a team of developers, and ensuring the successful delivery of high-quality software solutions. You will collaborate with cross-functional...
-
Technical Lead
18 hours ago
chennai, India beBeeTechnicalLead Full timeSenior Technical Lead PositionThis is an exciting opportunity to join a dynamic team as a senior technical lead. As a key member of the organization, you will be responsible for driving technical innovation and leading cross-functional teams to deliver high-quality solutions.Job Description:The successful candidate will have a strong background in software...
-
Technical Lead
2 weeks ago
Chennai, Tamil Nadu, India HCL Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout HCLTechHCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing,...
-
Technical Lead
2 weeks ago
Chennai, Tamil Nadu, India Novacis Digital Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob DescriptionWhy Join UsBe part of LLM-first products and cutting-edge GenAI solutionsWork alongside experienced AI, data, and cloud professionalsCollaborate in a startup-style environment backed by solid leadershipContribute to AI-native platform architectureInfluence product direction while mastering your domain craftReal Projects You'll Work...
-
Technical Lead
1 week ago
Chennai, Tamil Nadu, India Convene, Inc. Full timeAbout Convene Inc.Convene, Inc. is a Tampa based, award-winning technology services organization with offices and resources throughout the US, Mexico, and India. We have successful, referenceable customers, competitive benefits, and high-growth opportunities.Technical LeadLocation:RemoteExperience:10+ yearsEmployment Type:ContractRole Overview:The Technical...
-
Technical Lead
1 week ago
Chennai, Tamil Nadu, India HCL Technologies Full time ₹ 12,00,000 - ₹ 24,00,000 per yearAbout HCLTechHCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing,...
-
Technical Lead
1 week ago
Chennai, Tamil Nadu, India Weekday AI Full time ₹ 10,00,000 - ₹ 25,00,000This role is for one of the Weekday's clientsSalary range: Rs Rs ie INR 10-25 LPA)Min Experience: 6 yearsLocation: Bengaluru, ChennaiJobType: full-timeWe are seeking a seasoned Technical Lead to drive end-to-end technical execution within Agile PODs. This role involves mentoring engineers, ensuring high-quality delivery, and aligning architectural vision...
-
Technical Lead
7 days ago
Chennai, Tamil Nadu, India Weekday AI Full time ₹ 1,20,000 - ₹ 3,00,000 per yearThis role is for one of the Weekday's clientsSalary range: Rs Rs ie INR 10-25 LPA)Min Experience: 6 yearsLocation: Bengaluru, ChennaiJobType: full-timeWe are seeking a seasoned Technical Lead to drive end-to-end technical execution within Agile PODs. This role involves mentoring engineers, ensuring high-quality delivery, and aligning architectural vision...
-
Technical Lead
2 weeks ago
Chennai, Tamil Nadu, India HCL Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout HCLTechHCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing,...
