Walk-in drive

2 weeks ago

Mumbai, Maharashtra, India WTW Full time

Interview details:

Role Name: Great Britain - Insurance Claims

Date : 04 June , 2025

Time: 11.30 AM- 1.00 PM

Venue : WTW Global Delivery and Solutions India Private Limited

WTW, 7th floor, A&B Wing, ithink Techno Campus, Pokharan Road 2, Subhash Nagar, Thane- 400606. Landmark Beside Viviana Mall

Shift timing : Rotational Day Shift (6.30AM to 3:30PM & 1.30PM & 10:30PM)

Work Mode : Hybrid

Experience : 0-4 years

*Candidate Address should fall withing WTW's transport boundary

Role & responsibilities

About Great Britain - Claims

Great Britain Claims, a line of business within the Corporate Risk and Broking segments operates to deliver the best client outcomes by fully integrating and mobilizing Willis Towers Watsons relationships with their Clients, third parties and insurers / reinsurers and providing specialist expertise throughout the client experience.

Our services include:

  • Claims and Settlement Notification
  • System set-up
  • Correspondence with external parties via email / calls
  • Renewal Stats creation
  • Managing queries
  • Client Service
  • Documentation and evidencing
  • Managing financials (Debts, Refunds etc.)

Principal Duties/Responsibilities

  • Adopt and adhere to all Willis Towers Watson values without compromise
  • Delivery on performance standards:

- Productivity to be maintained at 100%

- Quality standards to be maintained in excess of 99.5%

- Deliver all standard units of production within the stipulated timelines

- Responsible for managing assigned portfolios. To flag immediately with the Line Manager if any concerns or issues on the account

  • To develop effective relationships with stakeholders (Internal and external)
  • Maintain data security standards as defined within the Information Security policy
  • Flexible, able to shift priorities to accommodate changing business demands
  • Adapt to flexible shift rotation policy (Weekly/Bi-weekly) as per business demands
  • Develop a sound understanding of the business process
  • Ensure adherence to compliance and operate within the guidelines of internal and external regulators
  • Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues, and the business interests of the company

Top Competencies

  • Focusing on Clients
  • Working in Teams
  • Driving Excellence
  • Fostering Innovation
  • Developing Talent
  • Adjusting to Change

Required Skills, Knowledge, Experience

Skills:

  • Good verbal and written communication skills
  • Attention to detail is vital to succeed in this role
  • Logical thinking is a must
  • Ability to learn new processes and systems, also should have the ability to adapt to changes
  • Ability to seek out and learn from unfamiliar situations/experiences
  • Ability to prioritize and organize tasks, work within stiff timelines
  • Ability to work independently and as part of a team

Knowledge:

  • Basic knowledge of the Microsoft office, particularly Word & Excel

Qualification:

  • Any Graduate or Postgraduate
  • No gap in education

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