Senior System Network Administrator

2 weeks ago

Bengaluru, Karnataka, India Gameskraft Full time

Key Responsibilities:

  • Handle daily IT support tickets (minimum 50 per day), ensuring timely resolution and accurate documentation.
  • Perform onboarding and offboarding activities, including user account setup, system configuration, software provisioning, and access revocation.
  • Deliver Level 1 support where required, including password resets, basic troubleshooting, user guidance, and hardware checks.
  • Manage and support device lifecycle, including OS installation/reinstallation, and backup/recovery mechanisms.
  • Administer and troubleshoot MDM solutions such as Jamf, JumpCloud, Intune, and Kandji.
  • Operate and maintain XDR and DLP solutions like Cortex XDR and Forcepoint DLP for endpoint security and data protection.
  • Provide Google Workspace administration (Gmail, Drive, Calendar, Admin Console).
  • Manage JumpCloud for identity, access, and device management.
  • Assist with SSO implementation, application license tracking, and managing federated identity integrations (SAML, OAuth).
  • Troubleshoot and manage Zscaler Internet Access/Private Access configurations and policies.
  • Implement basic workflow automation using Google Apps Script, Power Automate, or similar tools.
  • Create and maintain accurate IT documentation, SOPs, and knowledge base content.
  • Visit user desks as needed to install software, resolve issues, and deliver hands-on support.
  • Track, manage, and deliver small-to-mid scale IT projects on time.
  • Work with office 365, and other productivity tools to maintain records and generate reports.

Required Skills & Experience:

  • 3–5 years of IT support experience, including at least 1–2 years in a Level 1 support role.
  • Strong troubleshooting skills for macOS and Windows operating systems.
  • Solid understanding of Level 1 support tasks and responsibilities.
  • Proven experience in user onboarding/offboarding processes and task handling.
  • Proficient in working with EDR/XDR, DLP, and MDM tools.
  • Good ticket handling experience in high-volume environments (50+ tickets/day).
  • Knowledge of backup and recovery strategies and system imaging.
  • Familiarity with SSO integrations, license management, and authentication technologies.
  • Understanding of network security and troubleshoot principles and system hardening techniques.
  • Ability to troubleshoot common IT issues like Outlook errors, system crashes (BSOD), hardware failures, and system slowness.
  • Fluent in both Hindi and English.
  • Strong willingness to learn new tools and technologies.
  • Hands-on mindset — ready to go to user desks and assist with installations or issues.

Soft Skills:


• Excellent analytical and troubleshooting skills.


• Strong communication and interpersonal abilities.


• Ability to work independently and as part of a collaborative team.


• Proactive, detail-oriented, and dependable.


• Organized with the ability to track and complete projects on time.

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