Ecommerce - Account Manager

Pinnacle Growth Consulting is a D2C and e-commerce consulting firm dedicated to fueling sustainable growth for businesses through bespoke digital strategies. From D2C and marketplace enablement to strategic growth planning, we deliver end-to-end solutions that empower brands to scale seamlessly, optimize operations, and cultivate enduring consumer loyalty. Position: Assistant Manager, eCommerceLocation: Delhi NCR (Hybrid: 4 days WFO, 1 days WFH)
Office Hours: Mon–Fri, 09:00 AM–06:00 PMRole OverviewWe’re looking for a hands-on eCommerce professional to own and optimize the presence of our portfolio brands presence across leading marketplaces and quick-commerce platforms. You’ll drive execution, pricing strategy, performance marketing, and sales growth for brands. This role requires hands-on ownership, a sharp understanding of digital commerce, and the ability to manage multiple brand accounts simultaneously. You’ll be directly responsible for delivering performance, ensuring operational excellence, and serving as the primary liaison between clients and our internal teams. Key Responsibilities: Client Account Management● Own day-to-day management of multiple client accounts (Amazon, Flipkart, D2C).● Act as the single point of contact for assigned brands — accountable for strategyexecution, timelines, and performance metrics.● Ensure alignment with client goals and deliver consistent value through reporting,reviews, and proactive inputs.Marketplace & Q-Commerce Management● Optimize listings (titles, keywords, images, A+ content) and improve product visibility.● Track pricing, rankings, reviews, inventory status, and ad performance regularly.● Conduct periodic audits and competitor benchmarking to identify growth levers. Performance Marketing•     Plan, launch, and optimize paid campaigns on marketplaces (Amazon, Flipkart, Meesho, etc.) and quick-commerce apps (Blinkit, Zepto, Dunzo)•     Track ROAS, ACOS, CTR, and bid adjustments for maximum ROI Competitive Analysis & Pricing•     Regularly benchmark competitor SKUs, promotions, and pricing strategies•     Recommend dynamic pricing models to improve margins and win market share Sales Growth & Reporting•     Drive MoM and YoY online sales targets•     Prepare weekly/monthly performance reports in Excel and present insights to stakeholders Cross-Functional Collaboration•     Work closely with category managers, creative teams, and supply-chain partners to ensure product availability and campaign alignment Growth Support & Strategy Execution● Build monthly plans for campaign rollouts, seasonal promotions, and product pushes.● Support in preparing strategy decks, performance trackers, and growth dashboards.● Analyze metrics like CAC, AOV, LTV, and suggest actionable insights forimprovement.  What We’re Looking For•     Experience: ~5 years in eCommerce, with proven marketplace ownership•     Technical Skills:◦      Proficient with Amazon Seller/Vendor Central, Flipkart Seller Hub, and quick-commerce vendor portals◦      Advanced Excel skills and comfort with data analysis•     Analytical Mindset: Strong ability to interpret dashboard metrics and convert them into actionable strategies•     Communication: Clear, concise verbal and written skills; able to articulate insights to both technical and non-technical teams•     Adaptability: Comfortable working in a fast-paced, hybrid environment and juggling multiple brands/accounts  What We Offer•     Hybrid work model for flexibility and work–life balance•     Exposure to marquee brands and high-visibility projects•     Opportunity for rapid career growth in a boutique consulting firm Bonus Skills:•  Prior experience in an agency or consulting environment.•  Exposure to tools like Helium10, Keepa, Google Analytics, and Meta/Google Ads.•  Strong business acumen with a passion for consumer brands and performance marketing.