Chief Manager-Operations Customer Service

4 days ago

Gurugram, India Axis Max Life Insurance Limited Full time

Role Overview : The Chief Manager – Operations will be responsible for leading large-scale insurance operations, driving operational excellence through strategic initiatives, digital transformation, and data-driven governance. The role demands strong leadership, an ability to influence cross-functional teams, and a focus on delivering superior customer experience through efficient processes and empowered teams. Key Responsibilities: Operational Leadership : Oversee day-to-day operations across multiple customer service processes ensuring high accuracy, productivity, and service quality. Strategic Execution: Translate organizational strategy into actionable operational plans to achieve business outcomes and service KPIs. People Management : Lead and develop large, diverse teams with a focus on engagement, performance management, and capability building. Digital & Analytics Enablement : Drive adoption of digital tools, automation, and analytics for improving process efficiency, customer experience, and decision-making. Governance & Risk Management : Establish strong process controls, performance monitoring frameworks, and data-driven governance to pre-empt potential issues and drive continuous improvement. Stakeholder Management : Collaborate with cross-functional teams including Sales, Digital, Product, Compliance, and to ensure smooth service delivery and seamless execution of business priorities with measurable outcomes Customer-Centric Operations : Champion process improvements and initiatives to enhance customer experience and service turnaround times. Insights & Performance Reporting : Generate insights & dashboards to support management reviews, track key operational metrics and present insights, trends, and recommendations to senior management for informed decision-making. Skills & Competencies: Strong strategic and analytical thinking with demonstrated ability to translate insights into action. Exceptional people management and leadership skills with experience in leading large teams. Data-driven approach with proficiency in using analytics and dashboards for decision-making. Exposure to process re-engineering, automation, and digital transformation initiatives. Excellent communication and stakeholder management skills – ability to influence across levels and functions without direct authority. Deep understanding of insurance customer service operations, processes, and regulatory environment. Strong problem-solving orientation and ability to anticipate operational challenges proactively. Experience & Qualifications: Experience: Minimum 10 years of progressive experience in managing large-scale operations, preferably in the insurance or financial services industry. Educational Qualification: MBA from a reputed institute (preferably Tier-1 or Tier-2 B-school). Preferred Background: Experience in operational strategy, process excellence, or customer service transformation functions. Personal Attributes: High ownership mindset with a bias for action and results. Collaborative and empathetic leader with a customer-first orientation. Agile and adaptable to a dynamic business environment. Strong integrity and governance orientation.

  • Chief Manager-Operations Customer Service

    5 days ago

    Gurugram, India Axis Max Life Insurance Limited Full time

    Role Overview: The Chief Manager – Operations will be responsible for leading large-scale insurance operations, driving operational excellence through strategic initiatives, digital transformation, and data-driven governance. The role demands strong leadership, an ability to influence cross-functional teams, and a focus on delivering superior customer...

  • Chief Manager-Operations Customer Service

    5 days ago

    Gurugram, India Axis Max Life Insurance Limited Full time

    Role Overview : The Chief Manager – Operations will be responsible for leading large-scale insurance operations, driving operational excellence through strategic initiatives, digital transformation, and data-driven governance. The role demands strong leadership, an ability to influence cross-functional teams, and a focus on delivering superior customer...

  • Chief Manager-Operations Customer Service

    5 days ago

    gurugram, India Axis Max Life Insurance Limited Full time

    Role Overview:The Chief Manager – Operations will be responsible for leading large-scale insurance operations, driving operational excellence through strategic initiatives, digital transformation, and data-driven governance. The role demands strong leadership, an ability to influence cross-functional teams, and a focus on delivering superior customer...

  • Chief Manager-Operations Customer Service

    5 days ago

    Gurugram, India Axis Max Life Insurance Limited Full time

    Role Overview:The Chief Manager – Operations will be responsible for leading large-scale insurance operations, driving operational excellence through strategic initiatives, digital transformation, and data-driven governance. The role demands strong leadership, an ability to influence cross-functional teams, and a focus on delivering superior customer...

  • Chief Manager-Operations Customer Service

    5 days ago

    Gurugram, India Axis Max Life Insurance Limited Full time

    Role Overview:The Chief Manager – Operations will be responsible for leading large-scale insurance operations, driving operational excellence through strategic initiatives, digital transformation, and data-driven governance. The role demands strong leadership, an ability to influence cross-functional teams, and a focus on delivering superior customer...

  • Chief Manager-Operations Customer Service

    5 days ago

    Gurugram, India Axis Max Life Insurance Limited Full time

    Role Overview:The Chief Manager – Operations will be responsible for leading large-scale insurance operations, driving operational excellence through strategic initiatives, digital transformation, and data-driven governance. The role demands strong leadership, an ability to influence cross-functional teams, and a focus on delivering superior customer...

  • Chief Manager- Enablement Services

    1 week ago

    Gurugram, India Sterlite Power Full time

    Position Title Chief Manager - Enanblement Services Position Demands Proven experience in security coordination, program management, and stakeholder coordination. Knowledge and experience with electronic and automated security systems. Strong leadership skills with experience managing teams. Expertise in security processes related to Right of Way (RoW) and...

  • Chief of staff

    4 weeks ago

    Gurugram, India Defitex Innovative Solutions Full time

    Company Description Defitex Innovative Solutions excels in Workforce Management, Field Sales & Marketing, and Talent Acquisition. We elevate team capabilities through Skill Development and Corporate Training Programs. Our services include Contract Staffing and Payroll Management to simplify staffing needs. We provide market insights with Data Analytics &...

  • Chief manager Customer Life Cycle

    2 weeks ago

    Gurugram, India Invokhr Full time

    We are hiring - Sr. Manager/ Chief Manager Customer Life Cycle Management and Product Key Responsibilities: 1. Customer Life-Cycle Management Management of promotional communication sent to existing customers monthly basis, respective calendar. Management of third-party panels is used to send communication via email/SMS/IVR etc. to customers manually and...

  • WattMonk - Chief Of Staff

    4 weeks ago

    Gurugram, India Wattmonk Technologies Full time

    Job Title: Chief of StaffExperience Required: 2-4 YearsLocation: Gurugram, HaryanaEmployment Type: Full-timeDepartment: CEO OfficeAbout Wattmonk:WattMonk is a high-growth Solar Tech company helping solar businesses across the U.S. reduce customer engagement costs and scale efficiently. Since 2019, Wattmonk has been a full-service solar engineering partner...