Information Technology Help Desk Technician
3 weeks ago
Job Title: IT Service Desk TechnicianReports To: Senior Manager, IT SupportEmployment Type: Full-TimeTimings : 11.30 am to 8.30 pm IST (Can extend upto 10.30 pm in case of meetings/issues)The Celito TeamThe Celito Team architects the buildout of simplified, integrated, and compliant technologystacks. With both consulting and products, our expertise can help our customers save time andmoney as they move from strategic Clinical & Quality management all the way to widespreadand profitable commercialisation.Job OverviewIn this customer-facing role, the IT Service Desk Technician will play a key role in supporting ourclients as the primary point for service calls and emails, tackling common and challengingissues. The role will also provide top-tier customer service and subject matter support in anon-site and/or remote environment. This position will provide troubleshooting and technicalexpertise to drive high first-call resolution.Responsibilities and Duties:Initial point of contact for all IT-related incidents and requestsWork within the ticketing system to provide clients with timely and meaningful updatesTroubleshoot IT-related issues remotely or in person and escalate any unsolved issuesImage laptops (Windows OS and MacOS) and customise with company applicationsSupport both Windows and Mac systemsDocument IT procedures, create runbooks and reportsContinually improve IT support processesOnboard and offboard users on multiple platformsTrain new hires on policies, procedures and technical skillsSupport with conference room AVTroubleshoot printers and Wired/Wireless networksOther duties, project work and responsibilities as assignedRequirements:3+ years of experience with troubleshooting end-user issues and processing service requests as part of a service desk teamExperience working in an IT Service Management platform or Help Desk ticketing systemSenior or Team Lead experience in a Managed Service Provider (MSP) environment is a plusExperience with documentation and procedure designTechnical certifications and/or related college coursework/degree (CompTIA, ACMT, HDI) are a plusStrong knowledge of Windows OS and Mac OSStrong knowledge of end-user hardware (PCs, office peripherals, Android/iOS devices)Experience in the following systems (Office 365, Okta, Zoom, SharePoint, CrashPlan, Druva InSync, CrowdStrike, Mimecast, DocuSign)Excellent customer service, communication and interpersonal skillsAble to travel and work at customer sites as needed
-
Prayagraj, India Good People HR Pty Ltd Full timeIT Roles | IT Project Engineer | ICT Service Desk Engineer | Help Desk Technician | SAP Professionals We are seeking expressions of interest for our renowned clients to fulfil the following vacancies in their IT department: IT Project Engineer (Level 3) based in Notting Hill - Salary based on experience - $90-100k + Super + Car allowance 2 x ICT Service Desk...
-
ICT Service Desk Engineer
2 weeks ago
Prayagraj, India Good People HR Pty Ltd Full timeICT Service Desk Engineer / Technician | South East | Full time | Information Technology | IT Braeside location Full time opportunity Work with a great management team! We are looking for motivated candidates with a passion for technology with various levels of experience - You may already be in a similar role or have just graduated or finished your...
-
IT Help Desk Manager
3 days ago
Prayagraj, India Police Bank Full timeWe’re seeking a passionate and experienced IT Help Desk Manager to join our dynamic team. You’ll play a pivotal role in ensuring the seamless operation of our entire IT infrastructure, from network management and user support to service delivery and strategic planning. About us Police Bank is one of Australia’s fastest growing Mutual Banks. We are a...
-
IT Help Desk Support and Operations
2 weeks ago
Prayagraj, India Acuitas360 Full timeCompany DescriptionAcuitas360 is a boutique life sciences consulting organization dedicated to optimizing commercial and clinical operations across the product life cycle. With a strong commitment to delivering in-depth analytics and actionable insights, Acuitas360 helps clients achieve efficiency, reliability, and scalability. Our goal is to empower...
-
Prayagraj, India Good People HR Pty Ltd Full timeIT HELP DESK TECHNICIAN | 12 month contract with opportunity for Full-time | Global company based in South East Melbourne A global company based in South East Melbourne 12 month full-time contract with opportunities for Full-Time position 50-55k + Super Our client is looking for their next IT Help desk Technician to join their culture of high performing and...
-
ICT Service Desk Engineer
2 weeks ago
Prayagraj, India Good People HR Pty Ltd Full timeICT Service Desk Engineer / Technician Braeside location Full time opportunity Work with a great management team! We are looking for motivated candidates with a passion for technology with various levels of experience - You may already be in a similar role or have just graduated or finished your internship, but you will have a thirst for learning new...
-
IT Help Desk Officer
2 weeks ago
Prayagraj, India Redwolf + Rosch Full timeIT Service Desk Officer: Immediate Start Contract Role Contract role from 3rd Nov to 24th Dec 2025 Front-Line IT Support Specialist Brisbane CBD based (Hybrid Working) We are seeking an experienced individual to provide essential, high-quality, front-line IT support within a government services environment. This role is perfect for someone who thrives on...
-
Insurance Restoration Technician
1 week ago
Prayagraj, India Signature Staff Pty Ltd Full timeAbout Our Client Our client is a leading provider of insurance restoration services , specialising in the recovery of residential and commercial properties affected by water, fire, storm, and mould damage . They take pride in delivering professional, high-quality work while helping property owners get back on their feet quickly and safely. Due to continued...
-
Pharmaceutical Industry
2 weeks ago
Prayagraj, India Good People HR Pty Ltd Full timePharmaceutical Industry - Various roles now available! We are seeking expressions of interest for our renowned Pharmaceutical clients to fulfil the following vacancies: QUALITY - SOUTH EASTERN SUBURBS Head of Quality - Mulgrave INFORMATION TECHNOLOGY - SOUTH EASTERN SUBURBS ICT Service Desk Engineer ICT Service Desk Engineer PACKAGING TECHNOLOGIST- SOUTH...
-
Campus Technology Manager
2 weeks ago
Prayagraj, India The University of Notre Dame Full timeCampus Technology Manager APPLY How to Apply Position Description Need help? Ask Notre Dame For further information or enquiries, please contact People and Culture: Employment Type Full-Time Category Information Technology - IT Location Australia Department Information Technology Share LinkedIn Facebook X Email Campus Technology Manager Campus Technology...
