Group Services

3 weeks ago

Odhav, India Adani Enterprises Limited Full time

Objective:The IT End User Support Team Leader will be responsible for leading the End User Support team in delivering high-quality technical support to employees across the organization. This role ensures that IT services are delivered effectively, incidents are resolved promptly, and end-users receive exceptional customer experience. The Team Leader will act as the bridge between IT management and support staff, driving operational excellence, process improvement, and customer satisfaction.Team Leadership & OperationsLead, mentor, and manage a team of IT support analysts/engineers.Monitor daily support operations, including incident management, service requests, and escalations.Ensure adherence to ITIL-based service management practices.Allocate and prioritize workload within the team to meet SLAs.Drive continuous improvement in service quality and support processes.Technical Support & EscalationProvide hands-on technical support for complex or high-priority incidents.Act as the escalation point for end-user issues that cannot be resolved at first level.Ensure proper documentation of issues, resolutions, and workarounds in the knowledge base.Collaborate with other IT teams (infrastructure, applications, network, security) to resolve cross-functional issues.Customer Experience & CommunicationPromote a customer-first culture across the support team.Ensure timely and professional communication with users during issue resolution.Collect feedback from end-users to improve service delivery.Prepare and deliver regular service performance reports to IT leadership.Process & ComplianceEnsure compliance with organizational IT policies, data protection, and security standards.Monitor and report on SLA/KPI adherence, service trends, and recurring issues.Recommend and implement automation, self-service, and efficiency improvements.Support audit requirements and ensure proper governance in IT support operations.People DevelopmentConduct regular one-on-one and team meetings to review performance and objectives.Identify training needs and support professional growth of team members.Foster a culture of collaborationKey Skills & CompetenciesStrong leadership and team management skills.Excellent customer service and communication abilities.Deep knowledge of end-user technologies (Windows, Mac, O365, collaboration tools, mobility, VPN, etc.).Familiarity with ITIL framework and service management tools (ServiceNow, Remedy, JIRA, etc.).Strong troubleshooting, analytical, and problem-solving skills.Ability to manage multiple priorities in a fast-paced environment.Experience in driving process improvements and automation in IT support.Qualifications & ExperienceBachelor’s degree in Information Technology, Computer Science, or related field (preferred).6–10 years of IT support experience, with at least 2–3 years in a leadership/supervisory role.ITIL Foundation certification required (Intermediate/Expert desirable).Experience in managing distributed/global support teams preferredPerformance Indicators (KPIs)SLA & KPI adherence (First Call Resolution, Mean Time to Resolve, etc.).End-user satisfaction score (CSAT/NPS).Reduction in repeat incidents and escalations.Team productivity and employee engagement.Compliance with IT and security policies.

  • Senior US IT/Healthcare Staffing Consultant

    4 weeks ago

    Odhav, India IMS Group Full time

    We're Hiring: Experienced US IT/Healthcare Recruiters – Join IMS Group in Jaipur! 🇺🇸Are you a US IT Recruiter with the drive to connect top talent with incredible opportunities? Looking to grow your career with a company that recognizes your value and invests in your success?Welcome to IMS Group – a global leader in offshore recruitment services,...

  • Executive Office Assistant

    3 weeks ago

    Odhav, India Devendra Group Full time

    Company Description:Company is into supplies of industrial equipment and services provider in India, focused on Oil and Gas, Power Generation, Fertilizer, Marine and Process industries.Role Description:This is a full-time on-site (located in Ahmedabad) role for an Executive Assistant at Devendra Group. The Executive Assistant will be responsible for managing...

  • International Accounting Professional

    3 weeks ago

    Odhav, India Pacific Group of Companies Full time

    Company IntroductionPacific Group of companies :Established in 2008, Pacific was formed to serve the clients with the best services in the field of outsourced accounting. As years passed, we have become leaders in the Outsourcing field because of our excellent client service and dedicated efforts. Pacific has always been a ‘People First’ organization...

  • M&A Transaction Advisor

    3 weeks ago

    Odhav, India Adani Group Full time

    Role Purpose: The M&A and Structuring Specialist supports Adani Corporate Services in executing strategic initiatives through mergers, acquisitions, joint ventures, and corporate restructuring. The role focuses on enhancing operational efficiency, ensuring regulatory compliance, and aligning transactions with the Adani Group’s vision of sustainable growth...

  • Talent Acquisition Specialist

    4 weeks ago

    Odhav, India MSBC Group Full time

    Join MSBC as a Talent Acquisition Specialist – Build High-Performing Tech TeamsWe’re seeking a proactive Talent Acquisition Specialist to help MSBC attract, assess, and hire exceptional talent—especially across IT roles. In this role, you’ll own the end-to-end recruitment lifecycle, partner closely with hiring managers, and deliver a stellar...

  • Payables Management Specialist

    3 weeks ago

    Odhav, India QX Global Group Full time

    Job Overview: We are seeking a Accounts Officer to manage purchase ledger and process supplier invoices accurately. Resolve queries with suppliers and UK finance team. Handle bank reconciliations and maintain financial records. Coordinate daily finance tasks with UK staff.Job DescriptionAlong with the Accounts Payable team, maintaining the entire Purchase...

  • Sap Ppqm Consultant

    3 weeks ago

    Odhav, India Tata Consultancy Services Full time

    Job Role : SAP PPQM consultantExperience : 4 to 8 yearsLocation : AhmedabadMust Have :Good relevant experience in SAP PP/ QM and well-versed in S4 HANA/ ECC with good analytical skills along with domain experience in manufacturing industry. Experience in Implementation and Support Projects. [Manufacturing process knowledge & Experience with - Discrete,...

  • ELGi Compressor Systems Engineer

    3 weeks ago

    Odhav, India Devendra Group Full time

    Role DescriptionThis is a full-time on-site role for a Compressor Engineer located in Ahmedabad. The Compressor Engineer will be responsible for maintaining and servicing Elgi make compressors (reciprocating / screw type). Daily tasks include overseeing the troubleshooting issues at customer sites, performing routine maintenance of client machines....

  • Strategic Partnerships Director

    3 weeks ago

    Odhav, India Tipsons Group Full time

    Playing a leading role in managing successful making the right choices to deliver excellent results to clients and achieve goals of organization. Responsible for the profitability and maximization of Return on Capital Employed within the Clusters.Developing, implementing, and maintaining a business plan for the Region.Managing the daily activities of the...

  • APAC Recruitment Specialist

    4 weeks ago

    Odhav, India IMS People Possible Full time

    Company Name – IMS Group (Interactive Manpower Solutions Pvt. Ltd.)· Job Title – Recruiter· Shift Timings –12:30PM to 10PM / 1:30PM to 11PM (5 Days working)· Division – IMS People Possible · Job Location – Ahmedabad (Work from Office) About CompanyIMS Group is a global workforce solutions provider, offering comprehensive offshoring services...