Trainer Customer Experience Bangalore CX SME
2 weeks ago
Role Details:
Position: CX SME
Type: Full-time
Location: On-site
About Fi Money:
Fi is a money management app focused on understanding user needs, nudging financial goals, and providing innovative and secure solutions for the digital-first generation.
Why Work with Us:
Commitment to doing the right thing
Positive, transparent, and inclusive culture
Encouraging individual brilliance and impact thinking
Role Responsibilities:
Deep understanding of products with product managers
Review and update existing training content
Develop new training materials as needed
Establish training evaluation framework
Create quarterly training plans
Conduct training for CX team
Conduct refresher trainings
Key Requirements:
2 years of training experience, ideally in Fintech
Team player mindset
Customer-oriented approach to CX
Familiarity with training tools is a plus
Selection Process & Timelines:
Talent team to review applications
3 rounds of assessment for articulation, communication, aptitude, attitude, and fitment
Evaluation based on role-related knowledge and cognitive abilities
Inclusion Policy:
We are committed to diversity and merit-based employment, embracing heterogeneity for inspiration and fun. We do not discriminate based on any protected status under the law.
Note: Content presented in markdown format without alterations.
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