Business Operations Supervisor
2 weeks ago
CMS - Business Operations Sr. Analyst
The Client Management Services organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization Business Support Team is responsible for overall contract setup and management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Sr. Analyst/Sr. Analyst supports key processes for a portfolio of accounts reporting to the Operations Manager/Sr. Manager
Job Responsibilities: The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity
Technical Skills
Proficient with MS office suite (MS Excel, MS outlook etc) Ability to use systems effectively for Projects/Time/Resource management and other functions Experience / Exposure on with SAP and Saleforce.com will be an added advantage
Functional Skills
3 to 4 plus years of experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred Resource who has strong process/Business knowledge and experience with Order-to-Cash process Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead 1+ years of Operations or Back-office Support Services experience is preferred Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
Management Skills
Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results Flexible to business requirements Coordinate with internal resources and stakeholders for the flawless execution of work Effectively communicating your insights and plans to cross-functional team members and management Monitoring deliverables and ensuring timely completion of change requests/requirements Maintaining SLAs and resolving issues within SLA
Core Competencies
Effective People Management skills with experience of independent team handling for at least 1-3 years.
Drive strong performance management within the team for achieving team targets, maintaining optimum production standards and driving efficiency within the team
Using Leadership skills and change management for advocacy of organisational objectives
Strong business acumen with ability to drive zero surprise operations and un-interrupted production.
Using innovation and initiative as tools for driving process improvements .
Driving a strong channel of communication for effective stakeholder management.
Location - Gurgaon
Job Segment: ERP, SAP, PeopleSoft, Manager, Change Management, Technology, Management
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