Business Operations Supervisor

3 weeks ago

Gurugram, India NTT DATA Services Full time

CMS - Business Operations Sr. Analyst

 

The Client Management Services organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization Business Support Team is responsible for overall contract setup and management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Sr. Analyst/Sr. Analyst supports key processes for a portfolio of accounts reporting to the Operations Manager/Sr. Manager

 

Job Responsibilities: The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity

 

  • Resource who has strong process/business knowledge and experience with E2E of Order-to-Cash processes and functional knowledge of each of the sub-streams of Order to Cash.
  • As part of daily production activities: -
  • Understanding and setting up newly received contracts/projects in the system (SAP, Peoplesoft etc.) and performing their maintenance activities as and when required. This requires accurately understanding and interpreting supporting documents.
  • Co-ordinate with all O2C sub streams to ensure accurate and timely invoicing to the customer
  • Constant reduction of unbilled items
  • Delivering upon the SLAs and KPIs of the team from production standpoint.
  • Getting on calls, discussions and meetings with Delivery managers, Project Managers, Vertical CFOs, Financial analysts and other key stake holders to maintain smooth communication of operational activities on a daily basis.
  • Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
  • Someone with analytical bent of mind who can work on providing continuous improvement ideas and has a considerable knowledge of revenue recognition methods from an accounting standpoint.
  • Works with leadership team to provide feedback, identifying training needs and perform root cause analysis for iterations/escalations
  • Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process

 

Technical Skills

  • Proficient with MS office suite (MS Excel, MS outlook etc)
  • Ability to use systems effectively for Projects/Time/Resource management and other functions
  • Experience / Exposure on with SAP and Saleforce.com will be an added advantage 

 

Functional Skills

  • 3 to 4 plus years of experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
  • Resource who has strong process/Business knowledge and experience with Order-to-Cash process
  • Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
  • 1+ years of Operations or Back-office Support Services experience is preferred
  • Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.

 

 

 

Management Skills

  • Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
  • Flexible to business requirements
  • Coordinate with internal resources and stakeholders for the flawless execution of work
  • Effectively communicating your insights and plans to cross-functional team members and management
  • Monitoring deliverables and ensuring timely completion of change requests/requirements
  • Maintaining SLAs and resolving issues within SLA

 

Core Competencies

 

  • Effective People Management skills with experience of independent team handling for at least 1-3 years.

 

  • Drive strong performance management within the team for achieving team targets, maintaining optimum production standards and driving efficiency within the team

 

  • Using Leadership skills and change management for advocacy of organisational objectives

 

  • Strong business acumen with ability to drive zero surprise operations and un-interrupted production.

 

  • Using innovation and initiative as tools for driving process improvements .

 

  • Driving a strong channel of communication for effective stakeholder management.

 

 

Location – Gurgaon

  • Business Operations Supervisor

    2 days ago

    Gurugram, India NTT DATA Full time

    Job Description AO - Business Operations SupervisorThe Client Management Services organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary...

  • Business Operations Supervisor

    20 hours ago

    gurugram, India NTT DATA Full time

    Job Description AO - Business Operations Supervisor The Client Management Services organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary...

  • Business Operations Supervisor

    21 hours ago

    gurugram, India NTT DATA Services Full time

    AO - Business Operations Supervisor   The Client Management Services organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this...

  • Business Operations Supervisor

    4 days ago

    Gurugram, Haryana, India NTT DATA Full time

    AO - Business Operations Supervisor The Client Management Services organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this...

  • Business Operations Supervisor

    3 weeks ago

    gurugram, India NTT DATA Services Full time

    CMS - Business Operations Sr. Analyst   The Client Management Services organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this...

  • BPO Supervisor

    1 month ago

    Gurugram, India NTT DATA Services Full time

    NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan.   We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and...

  • BPO Supervisor

    1 month ago

    gurugram, India NTT DATA Services Full time

    NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan.   We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and...

  • Housekeeping Supervisor

    1 month ago

    Gurugram, Haryana, India ArabEasy LLC Full time

    We are looking to hire an experienced housekeeping supervisor to oversee all duties performed by our housekeeping staff. The housekeeping supervisor’s responsibilities include assigning tasks to the housekeeping staff, identifying and reporting cases of tardiness, and monitoring cleaning supplies. You should also inform management of any equipment or...

  • Supervisor

    4 weeks ago

    Gurugram, India Naukripay Full time

    Job DescriptionSupervisor Job Responsibilities:Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities. Accomplishes staff job results by coaching, counseling, and disciplining employees. Plans, monitors, and appraises job results. Conducts training.Requirementsmeeting with clients virtually or...

  • Tool Room Supervisor

    3 weeks ago

    Gurugram, India Om Sai Global HR Service Full time

    Job OverviewTool Room Supervisor role at Om Sai Global HR Service in Gurgaon, responsible for overseeing tool room operations, ensuring efficiency, and maintaining inventory. Full-time position with competitive salary range. Join a team of 2-10 employees in a dynamic HR Consulting firm specializing in recruitment and training services.Roles and...

  • Assistant Supervisor

    1 month ago

    Baded, Gurugram, Haryana, India Crystal Full time

    **Position Title: Assistant Supervisor** Job Summary An Assistant Supervisor is responsible for providing support and assistance to a supervisor or manager in the effective operation of a department, team, or project. They work closely with their superior to ensure that tasks are completed efficiently, deadlines are met, and team members are properly...

  • BPO Supervisor

    2 weeks ago

    Gurugram, India NTT DATA Full time

    Job Description NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less...

  • Production Supervisor

    1 month ago

    Gurugram, Haryana, India Everstylish Lifestyle Pvt. Ltd. Full time

    **Position Overview**: We are seeking an experienced and motivated Production Supervisor to join our team and oversee the manufacturing process for artificial jewellery. The Production Supervisor will be responsible for managing the day-to-day operations of the production department, ensuring high-quality output, efficient production schedules, and a safe...

  • Production Supervisor

    4 days ago

    Gurugram, Haryana, India Everstylish Lifestyle Pvt. Ltd. Full time

    **Job description** **Position Overview**: We are seeking an experienced and motivated Production Supervisor to join our team and oversee the manufacturing process for artificial jewellery. The Production Supervisor will be responsible for managing the day-to-day operations of the production department, ensuring high-quality output, efficient production...

  • Production Supervisor

    1 month ago

    Gurugram, Haryana, India Everstylish Lifestyle Pvt. Ltd. Full time

    **Position Overview**: We are seeking an experienced and motivated Production Supervisor to join our team and oversee the manufacturing process for artificial jewellery. The Production Supervisor will be responsible for managing the day-to-day operations of the production department, ensuring high-quality output, efficient production schedules, and a safe...

  • Warehouse Supervisor

    1 month ago

    Gurugram, Haryana, India BownBee Full time

    Job Description: Warehouse Supervisor Company: BownBee Fashions Pvt Ltd Location: Gurgaon, India Employment Type: Full-Time **About BownBee**: BownBee is a prominent kids' ethnic wear company committed to delivering top-quality and stylish clothing for children. We take pride in crafting vibrant and comfortable attire that reflects the rich cultural...

  • Machine Supervisor

    4 weeks ago

    Gurugram, India Armstrong Wires Engineers Pvt. Ltd. Full time

    Job Requirements Job Title: Machine SupervisorCompany Name: Armstrong Wires Engineers Pvt. Ltd.Location: Sector 7 IMT Manesar, Gurgaon, HaryanaSalary: ₹20,000 - ₹25,000 per monthQualification: Diploma and aboveExperience: 3 - 6 years Experience in ManufacturingJob Description:As a Machine Supervisor at Armstrong Wires Engineers Pvt. Ltd., your...

  • Plant Supervisor

    1 month ago

    Gurugram, Haryana, India Sumax Engineering Private Limited Full time

    The Production Supervisor will lead a team of production workers, ensuring seamless operations and adherence to production schedules. **Responsibilities**: - Supervise and coordinate day-to-day production activities in accordance with production schedules, ensuring timely delivery of quality products. - Lead and motivate a team of production workers,...

  • Senior Operations Manager

    3 days ago

    Gurugram, India Foundever Full time

    Senior Manager - Operations (US/UK) - GurugramTotal Experience - 15+ YearsRelevant Experience - 1-2 years as an SOMCandidate should be from BPO Background (Voice Process)Work from OfficeLocation - GurugramShall hunt for a manger or a senior manager level into Cosmetic/Travel Domain for International contact center, UK/US responsible to handle at least 300...

  • Senior Operations Manager

    1 day ago

    Gurugram, India Foundever Full time

    Senior Manager - Operations (US/UK) - GurugramTotal Experience - 15+ YearsRelevant Experience - 1-2 years as an SOMCandidate should be from BPO Background (Voice Process)Work from OfficeLocation - GurugramShall hunt for a manger or a senior manager level into Cosmetic/Travel Domain for International contact center, UK/US responsible to handle at least 300...