Manager - Sales Operations and Enablement

2 days ago

Mumbai, India NTT Full time

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion â itâs a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. Itâs about expanding your skills and expertise in your current role and preparing yourself for future advancements. Thatâs why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

The primary objective of the Sales Operations and Enablement Manager is to operationally manage a team of functional individual contributors in enabling the sales force with relevant and valuable sales tools, processes, methods and training. This individual will provide support to internal stakeholders and direct reports in the achievement of their goals.

What you'll be doing

Key Roles and Responsibilities:

  • Assist the sales team to define the way they approach the market and achieve set targets through enabling effective sales processes, tools and training.
  • Act as mentor/coach and advisor that assists the sales force by delivering consistent and valuable training interventions that enable continuous improvement and revenue growth whilst closing skills gaps.
  • Provide sales tools and methodologies that assist with the management of account opportunities, pipelines and forecasting efforts, ensuring accessibility and tool utility training.
  • Plans and organises multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
  • Improve sales performance through continuously evolving processes, technology and methodologies to meet deliverables.
  • Act as a change agent for sales initiatives by executing enabling activities such as tools, process and methods.
  • Identify and develop improvements to current processes and methods.
  • Provide the knowledge and skills that enable successful customer business outcomes.
  • Working with smaller sales teams and providing operational management to a team of functional individual contributors, implement sales onboarding, training and coaching.
  • Track sales metrics and manage accuracy, providing related reporting to the relevant stakeholders.
  • Provide sales process management support to sales teams.
  • Ensure the delivery of content and communication related to marketing and sales collateral and commercial messaging.
  • Work with internal stakeholders and benchmark external data to assist with the development of compensation plans.
  • Ensures that enablement technology continues to provide value and regularly review and audit the technology stack to ensure relevance and usefulness.


Knowledge, Skills and Attributes:

  • A good understanding of the vast range of IT operations and NTT service offerings
  • Demonstrable knowledge and understanding of IT industry environment and business needs
  • Demonstrate operational team management and leadership skills and able to effectively manage the resources that report to them
  • Good collaboration skills and able to interact professionally
  • Good relationship building skills and knowledge of the client environment
  • Analytical in approach with good attention to detail
  • Ability to make sound decisions based on information / statistics
  • Understanding of the local sales environment and ability to grasp the challenges facing the sales force
  • Ability to identify trends and areas for improvement
  • Thorough understanding of solution selling concepts and solid knowledge on sales process design


Academic Qualifications and Certifications:

  • Bachelorâs degree
  • Relevant certifications


Required Experience:

  • Advanced demonstrable level of relevant experience in similar role within a related environment
  • Advanced previous experience operationally managing a sales operations / effectiveness team
  • Advanced experience dealing with stakeholders to influence sales
  • Advanced demonstrable experience in the sales operations / effectiveness management role
  • Advanced strategic and operational planning experience
  • Advanced with process engineering and management
  • Advanced systems experience

Workplace type:

Hybrid Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today

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