Solutions Consultant

3 weeks ago

Bangalore, India Zendesk Full time

By clicking âApply Now,â I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendeskâs Candidate Privacy Notice.


Job Description
 

The Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. As an SC you are both sales focused and technically savvy. You will be successful in convincing customer executives of the technical merits of the software solution.

You will work in conjunction with Sales to be the technical bridge between our Sales Representatives and their prospects. You will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers online, and via virtual meetings. 

Requirements:

  • You have 5-8 years of related experience and a minimum of 3 years of software pre-sales experience.

  • Excellent interpersonal, communication, persuasion, presentation and writing skills.

  • Experience scoping, leading and executing customer pilots and Proof of Concepts.

  • Basic knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.

  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.

  • You have superior solution scoping abilities, using our existing solution and influencing new product development.

  • Should be flexible and agile in your approach and open to working in a dynamic environment with multiple roles.

  • Bachelorâs degree is a requirement; graduate degree is a plus.

  • You have an obvious passion and people skills.

Desired Skills:

  • Previous consulting experience implementing enterprise class software solutions 

  • Knowledge of topics such as Customer Service software, Employee Experience, ITSM

  • AI, Telephony (CTI), Business Intelligence, Integrations, REST APIs, Middleware

  • Call Center experience is a huge plus

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiencesâand we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether youâre collaborating from your home office, a Zendesk workspace, or the kitchen table, youâre part of one team at Zendesk.

Zendesk is an equal opportunity employer, and weâre proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. 

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Zendesk crée des logiciels pour de meilleures relations avec les clients. Nous donnons aux organisations le pouvoir d'améliorer l'engagement envers leurs clients et de mieux les comprendre. Les produits de Zendesk sont faciles à utiliser et à implémenter. Ils donnent à nos clients la souplesse d'agir rapidement, la possibilité de se concentrer sur l'innovation et de suivre la croissance de l'entreprise.

Plus de 150 000 clients payants utilisent les produits Zendesk dans plus de 150 pays et territoires. Situé à San Francisco, Zendesk est actif aux Ãtats-Unis, en Europe, en Asie, en Australie, et en Amérique du Sud.

Vous êtes curieux à propos de notre implication dans la communauté? Découvrez la fondation Zendesk Neighbor Foundation pour en apprendre plus et comprendre notre contribution dans nos communautés.

Zendesk est un employeur promouvant lâégalité des chances dâemploi et nous sommes fiers de nos efforts continus pour favoriser la diversité globale, lâéquité et lâinclusion en milieu de travail. Les décisions d'embauche sont prises selon des critères professionnels sans égards à la race, l'origine ethnique, la couleur, la religion, le genre, l'orientation sexuelle, l'identité de genre, le statut d'état civil, l'âge, l'information génétique, le pays d'origine, les handicaps, le statut de militaire ou de vétéran ou d'autres classifications protégées par la loi applicable.

En soumettant votre application, vous acceptez que Zendesk puisse collecter vos données personnelles pour le recrutement, la planification mondiale de l'organisation et des usages connexes. L'Avis de confidentialité du Candidat Zendesk explique quelles informations personnelles Zendesk peut traiter, où Zendesk peut traiter ces informations personnelles, ses raisons pour traiter ces informations personnelles et les droits que vous pouvez exercer quant à l'utilisation de Zendesk de vos informations personnelles.

  • Solutions Consultant

    1 month ago

    bangalore, India Adobe Full time

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...

  • Solutions Consultant

    4 weeks ago

    bangalore, India Adobe Full time

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...

  • Solution Consultant

    4 weeks ago

    Pune/Bangalore, IN Advitha Tech Solutions Full time

    Join our growing team at Chetu as a Payroll/HR/Time Specialist! Chetu is excited to invite all skilled Payroll/HR/Time Specialist to become a valuable part of our expanding team. We believe your proven expertise in Payroll Specialist makes you a perfect match for this opportunity. Take a look at the job description below, and don't hesitate to apply...

  • Solution Consultant

    2 months ago

    Pune/Bangalore, IN Advitha Tech Solutions Full time

    Join our growing team at Chetu as a Payroll/HR/Time Specialist! Chetu is excited to invite all skilled Payroll/HR/Time Specialist to become a valuable part of our expanding team. We believe your proven expertise in Payroll Specialist makes you a perfect match for this opportunity. Take a look at the job description below, and don't hesitate to apply...

  • Solution Consultant

    2 months ago

    Pune/Bangalore, India Advitha Tech Solutions Full time

    Join our growing team at Chetu as a Payroll/HR/Time Specialist! Chetu is excited to invite all skilled Payroll/HR/Time Specialist to become a valuable part of our expanding team. We believe your proven expertise in Payroll Specialist makes you a perfect match for this opportunity. Take a look at the job description below, and don't hesitate to apply...

  • Solutions Consultant

    4 weeks ago

    bangalore, India CyRAACS™ Full time

    Job DescriptionRole: Consultant - SolutionsJob Location: BangaloreResponsibilities:part of the Solutions team responsible for designing and managing robust cybersecurity solutions for our clients.with clients understand the security challenges and assess clients' security needs, and define the appropriate solution to ensure the effective implementation of...

  • Solutions Consultant

    1 month ago

    bangalore, India CyRAACS™ Full time

    Job DescriptionRole: Consultant - SolutionsJob Location: BangaloreResponsibilities:part of the Solutions team responsible for designing and managing robust cybersecurity solutions for our clients.with clients understand the security challenges and assess clients' security needs, and define the appropriate solution to ensure the effective implementation of...

  • Consulting Solution Manager

    2 months ago

    bangalore, India Oracle Full time

    As a recognized authority and leading contributor within the practice, this senior-level consulting professional has broad understanding of solutions, industry best practices, multiple business processes or technology designs across multiple product/technology families. Works directly with Consulting sales to analyze customer business needs. Career Level...

  • Consulting Solution Manager

    4 weeks ago

    bangalore, India Oracle Full time

    As a recognized authority and leading contributor within the practice, this senior-level consulting professional has broad understanding of solutions, industry best practices, multiple business processes or technology designs across multiple product/technology families. Works directly with Consulting sales to analyze customer business needs. Career Level...

  • Solutions Consultant

    2 weeks ago

    bangalore, India Zendesk Full time

    Job Description The Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. As an SC you are both sales focused and technically savvy. You will be successful in convincing customer executives of the technical merits of the software solution. You will work in conjunction with Sales to be the...

  • Solutions Consultant

    1 month ago

    bangalore, India CyRAACS™ Full time

    Job Description Role: Consultant - Solutions Job Location: Bangalore Responsibilities: part of the Solutions team responsible for designing and managing robust cybersecurity solutions for our clients. with clients understand the security challenges and assess clients' security needs, and define the appropriate solution to ensure the effective...

  • Presales Solution Consultant

    2 weeks ago

    bangalore, India Chargebee Full time

    Chargebee provides a global subscription management platform that delivers fast time-to-value with exceptional service and support. Our mission is to empower businesses of all sizes to maximize their growth potential and revenue by adapting quickly and increasing customer loyalty.The role of the Solution Consultant is essential to helping Chargebee achieve...

  • Senior Solutions Consultant

    2 months ago

    bangalore, India Aspen Technology Full time

    Open Systems International, Inc. (OSI), An AspenTech Business, is a fast-paced, growing, high technology company, headquartered in Medina, Minnesota. As a world leader in the Operations Technology (OT) field, OSI develops and supplies state-of-the-art energy management, optimization, and control software solutions to energy utility companies worldwide.OSI is...

  • Senior Solutions Consultant

    7 days ago

    bangalore, India New Relic, Inc. Full time

    Senior Solutions Consultant Senior Solutions Consultant Senior Solutions Consultant Req ID FY|S&M|#2 Location(s) Bangalore, India; Your opportunity If you have that special mix of DNA that makes an extraordinary Solution Consultant - the blend of great business savvy and technical prowess - then we are a match made in heaven!The Solution Consultant is...

  • Senior Solutions Consultant

    2 months ago

    bangalore, India Aspen Technology Full time

    Open Systems International, Inc. (OSI), An AspenTech Business, is a fast-paced, growing, high technology company, headquartered in Medina, Minnesota. As a world leader in the Operations Technology (OT) field, OSI develops and supplies state-of-the-art energy management, optimization, and control software solutions to energy utility companies worldwide. OSI...

  • Advisory Solution Consultant

    1 month ago

    Bangalore, India ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Advisory Solution Consultant

    4 weeks ago

    Bangalore, India ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Presales Solution Consultant

    2 weeks ago

    bangalore, India Chargebee Full time

    Chargebee provides a global subscription management platform that delivers fast time-to-value with exceptional service and support. Our mission is to empower businesses of all sizes to maximize their growth potential and revenue by adapting quickly and increasing customer loyalty. The role of the Solution Consultant is essential to helping Chargebee achieve...

  • Kinaxis Rapid Response – Solution Consultant

    1 month ago

    bangalore, India a client of NeerInfo Solutions Full time

    Solution Design and implementation experience with Kinaxis Rapid response Demand Planning, Capacity Planning, S&OP, Inventory Planning, Distribution Requirement Planning, Inventory Management etc. Experience and proficiency in advanced level of Kinaxis RapidResponse resource design and authoring such as composite workbooks, workbook automations, dashboards,...

  • Solutions Consultant

    3 weeks ago

    Bangalore City, India CyRAACS™ Full time

    Job DescriptionRole: Consultant SolutionsJob Location: BangaloreResponsibilities:part of the Solutions team responsible for designing and managing robust cybersecurity solutions for our clients.with clients understand the security challenges and assess clients' security needs, and define the appropriate solution to ensure the effective implementation of...