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Technical Support Engineer II

2 months ago

Pune, India Ansys Full time

 Requisition #: 14966 

 

Our Mission: Powering Innovation That Drives Human Advancement  

 

When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys. 

 

Innovate With Ansys, Power Your Career.  

 

Summary / Role Purpose

Join the Ansys Customer Excellence team to support our customers with their LS-DYNA simulations and help grow Ansys’ business. You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges and channel customer feedback to improve Ansys products. You will be a part of our team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers. At Ansys, our people are our greatest assets, and we will support you with the resources you need so that you can make an impact from day one. Ansys offers a good work/life balance with flexible hours and many opportunities to learn and grow.  

 

Key Duties and Responsibilities

  • Help customers with LS-DYNA and Ansys simulations. 
  • Provide high-quality and timely customer service to ensure customer satisfaction.
  • Become a guru in one or more simulation areas. 
  • Improve Ansys software by submitting defects (bugs) and enhancement requests. 
  • Write knowledge articles and post on the Ansys forum.
  • Learn new LS-DYNA and Ansys features to support new releases.
  • Help marketing and sales with demos and training material as needed. 

 

Minimum Education/Certification Requirements and Experience

  • Master of engineering + 0 years of experience. 
  • Knowledge of LS-DYNA, Ansys or other structural CAE software (Abaqus, Radioss, Nastran, OptiStruct, Pam-Crash, etc.). 
  • Strong fundamentals in structural mechanics and FEA theory.
  • Logical problem-solving and strong interpersonal/communication skills. 
  • Fluent in writing and speaking English.
  • Strong organizational and time management skills; possesses a sense of urgency.
  • Projects a professional image and demonstrates business acumen; driven to succeed.
  • Enjoy helping others.

 

Preferred Qualifications and Skills

  • Master of engineering + 3 years of relevant experience or a PhD in engineering.
  • Ability to travel domestically up to 10% of the time.
  • Crashworthiness, impact, drop test, and forming with explicit dynamic software. 
  • Experience solving industrial problems with LS-DYNA. 
  • Knowledge of Ansys Workbench, LS-PrePost, and LS-RUN. 
  • Experience with non-linear and rate-sensitive materials (foams, plastics, rubbers, etc.).
  • Experience with metal plasticity and failure, hyper-elasticity, and composite materials.
  • Knowledge of LS-DYNA implicit and multi-physics solvers (ICFD, CESE, EM, thermal). 
  • Exposure to programming user-defined functions (user materials, user elements, etc.). 
  • Automation and customization with Python.

 

At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement. 

  

Our Commitments: 

  • Amaze with innovative products and solutions
  • Make our customers incredibly successful
  • Act with integrity
  • Ensure employees thrive and shareholders prosper

 

Our Values: 

  • Adaptability: Be open, welcome what's next
  • Courage: Be courageous, move forward passionately
  • Generosity: Be generous, share, listen, serve
  • Authenticity: Be you, make us stronger

 

Our Actions: 

  • We commit to audacious goals
  • We work seamlessly as a team
  • We demonstrate mastery
  • We deliver outstanding results

 

INCLUSION IS AT OUR CORE 
We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive. 

 
WELCOME WHAT’S NEXT IN YOUR CAREER AT ANSYS 

At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high — met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost. 

  

At Ansys, it’s about the learning, the discovery, and the collaboration. It’s about the “what’s next” as much as the “mission accomplished.” And it’s about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics. 
  

CREATING A PLACE WE’RE PROUD TO BE  
Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek’s Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, America’s Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (Belgium, China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.). 

  
For more information, please visit us at www.ansys.com 
  

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. 
  
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.