Associate - Projects

1 month ago

Bangalore, India Cognizant Technology Solutions Full time

Technical Lead

Qualification:

BE/ B Tech / Product certifications especially for Cloud products

Responsibility:

Design
  • ? Guide team in preparation of technical specification document and review the same.
  • ? Break down the base lines requirements into business and functional requirements.
  • ? Provide support in development of Proof of Concept Identify tools and technologies to be used in the project as well as reusable objects that could be customized for the project.
  • ? Leverage product specified services / frameworks without impacts to version changes.
  • ? Share the design document with the functional team post supervisor review.
  • ? Understand performance implications and design for scalability.
  • ? Adept at design as per latest methodologies adopted (Agile).
  • Coding.
  • ? Guide team in coding as per design.
  • ? Follow coding standards and cloud products / platform best practices in development.
  • ? Prepare guidelines and checklists (coding checklist, performance checklist, deployment checklist etc) for development and testing activities ? Update the performance, development and coding checklist/(s).
  • ? Share developed code with supervisor for review.
  • ? Rework on the code based on inputs if required.
  • ? Perform complex cross module / product / cloud integrations as per standards.
  • ? Ensure completeness in test scenario preparation with functional teams.
  • ? Guide the developers in identifying, preparing and conducting unit test cases and fixing defects based on results.
  • ? Identify components for performance testing.
  • ? Consolidate the test results and share with supervisor.
  • ? Provide periodic status update to supervisor and highlight / recommend any changes in design based on challenges faced.
  • ? Update traceability matrix for the work package developed.
  • ? Anticipate unreported defects and raise the same to supervisor.
  • ? Conduct technical troubleshooting.
  • ? Conduct reviews for codes created by team.
  • ? Provide support for process audit services.
  • ? The Senior Developer should have expert level knowledge of cross module data models , APIs as provided by product vendor especially for cloud applications.
  • Testing.
  • ? Coordinate with QA team during the testing phase.
  • ? Leverage tools / products for test data preparation.
  • ? Support all upstream and downstream systems for integration and connectivity testing.
  • ? Address queries raised by QA within defined timelines.
  • ? Understand impacts of product version upgrades on developed code for SAAS products.
  • ? Conduct functional / non functional testing if required.
  • ? Fix complex defects identified during functional / non functional testing.
  • ? Understand the defect impact / criticality and handle accordingly.
  • ? Raise issues to leads/QA.
  • ? Report defect status as per project standard process within agreed timelines.
  • ? Review defect fixes done by team guide them.
  • ? Support System Integration Testing (SIT) and User Acceptance Testing (UAT).
  • ? Fix defects identified during UAT within agreed timelines.
  • ? Share revised code with supervisor for review.
  • ? Assist team lead and project manager on estimates around defect fixes.
  • Deployment Support and Closure.
  • ? Conduct allocated transition tasks as per agreed timelines.
  • ? Address queries / provide assistance in fixing issues during warranty period.
  • ? Provide prompt response during production support.
  • ? Fix defects as and when required.
  • Review defect fixes.
  • ? Maintain code versions, dependency lists & deployment tracker.
  • ? Perform sanity check post deployment to ensure smooth production Coordinate with cloud product administrators for cloud migration as needed.
  • ? Share activity status with supervisor and highlight concerns if any.
  • Service Support and Maintenance Release Management.
  • ? Participate in scoping meetings and identify transition requirements for new projects.
  • ? Reconfirm requirements with relevant stakeholders.
  • ? Freeze SME calendar.
  • Provide transition activities.
  • ? Regularly track progress of transitions through weekly dashboards.
  • ? Attend user calls, and capture required information and incident details for logging.
  • ? Post information gathering, identify whether the incoming request is a service request or an incident.
  • ? Determine urgency and impact of the situation.
  • ? Assign appropriate priority to the incident.
  • ? Assign the incident to the right stakeholder for a workaround/fix.
  • ? Conduct analysis on various incidents that occur frequently.
  • ? Categorize recurring incidents as problems/known errors.
  • ? Provide support to resolve these errors.
  • ? Initiate change management process.
  • ? Analyze and prepare releases based on business process dependencies.
  • ? Enable sprint test cycles and deployment for release management.
  • Knowledge Management.
  • ? Create specific artifacts for tasks allocated by supervisor.
  • ? Share artifact with supervisor for review.
  • ? Upload article in the knowledge management repository.
  • ? Seek inputs from knowledge repository to resolve problems.
  • ? Apply best practices/ learning during development activities.
  • ? Guide and mentor team members from a technical perspective to ensure quality improvement.
  • ? Contribute to / search / reuse all types of assets from repository.
  • ? Support design of practice accelerators, tools in competency.
  • Training and Recruitment / People Management.
  • ? Provide support in creation of training courses and supporting artifacts on the training server such as demo, presentation on new versions of SAAS products.
  • ? Conduct training with the help of academy and mentoring with respect to domain latest versions of SAAS products.
  • ? Mentor new joiners in EAS function on an ongoing basis.
  • ? Provide support to various project managers in identification of training needs of their subordinates.
  • ? Provide inputs during goal setting and performance appraisal.
  • Project Planning and Set up.
  • ? Understand and contribute to resource plan.
  • ? Identify appropriate processes based on project landscape.
  • ? Identify gaps and advise on improvements if required.
  • ? Share inputs in creation of project plan.
  • ? Contribute to hardware/software requirement plan.
  • ? Understand the test strategy, evaluate the design and identify gaps in the test plans, if any.
  • Requirement Gathering and Analysis.
  • ? Participate in requirement gathering sessions.
  • ? Analyze functional/non functional requirements and seek clarifications for better understanding of requirements.
  • ? Support Documentation.
  • ? Define timeline estimates based on the requirements, complexity and inhouse capability.
  • ? Communicate estimates to supervisor for review.
  • ? Provide inputs on technical feasibility of requirements.
  • ? Identify gaps in requirements.
  • ? Share additional requirements identified with supervisor.
  • Project Support.
  • ? Measure and report the actual effort against the estimated effort and track task progress reporting.
  • ? Keep a close track on any changes to Requirements and impact to cost and schedule.
  • Business Development Support.
  • ? Support Technical lead and contribute to proposals for minor enhancements and Application development type projects.
  • ? Follow standard Cognizant process and estimation methodology.

Must Have Skills

  • Genesys CC Analyzer/CC Pulse +
  • Genesys Agent Desktop
  • Genesys CIM Platform
  • IVRS-BFS
  • Online Banking
  • Automated Teller Machines

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