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Sr Operations Manager CMT Ops Senior Operations Manager CMT Ops
3 months ago
Company: Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened its online retail in July 1995 and today, stands as one of the worlds largest internet retailer. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. We operate retail websites in 15 countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history. Selling Partner Services in Amazon helps our retail and marketplace business grow profitably by providing services through operations, automation and tools for increasing selection, lowering prices optimally, managing in-stock and getting the best terms from our vendors. The Competitor Monitoring Team (CMT) within Selling Partner Services, has operations based in India manages pricing for millions of items sold on Amazon worldwide and owns providing intelligence to business to ensure competitive pricing.
Key Job Responsibilities
Experience of managing complex business processes at scale.
Strong communication and influencing skills with an ability to deal with a fast-paced environment.
Experience in defining, developing and using metrics to drive the vision and manage the business.
Hands-on experience in operations governance with an ability to work with data and create inferences.
Encourage the culture of self-service in accessing data.
Demonstrated record of team building and execution in a high volume operational environment.
Ability to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains.
Proven track record of partnering with technology teams and leveraging automation to drive efficiencies in operational processes.
Ability to work effectively & independently in a fast-paced environment with tight deadlines.
Experience of handling large people organizations, previously should have experience of managing Managers of Managers with strong skills in hiring and developing leaders
A Day in the Life
Senior Operations Manager is a key role within CMT Operations team, and this role will be responsible for managing deliverables across WW Amazon regional business and core businesses in emerging markets. The leader will centrally own CMT deliverables across business and people metrics through a team size of 200 employees operating from Bangalore (India). Every year, selection addition to Amazon catalog (Earths largest selection) coupled with changing competitive dynamics in the market segment puts the onus on this leader to find scalable and efficient processes to stay competitive for the business function the individual owns. You will work with various business and technology teams world-wide in developing operational processes, driving alignment to deliver business results and Customer impact, positively. As part of the leadership team, you will contribute in driving excellence in our pricing algorithms and strategies. Operationally, you will be responsible for delivering results through efficient, timely and accurate processes to ensure Amazons price competitiveness by relentlessly managing input & output metrics, drive continuous improvements and hold a strong process governance. You will manage Program Managers, Operations Managers, as well as a large operations staff and own coaching, people development, retention, and growth. Also responsible for hiring new talents. This role will also demand regular interaction with Senior Leadership within the function and cross-functionally. You will be required to influence business decisions using data, and strong judgments. Importantly, this role will require the leader to have the ability to effectively articulate ideas/proposals in a written format (usually documents) with necessary data to support.
Locations - IND, KA, Bangalore
