Product Supportability Manager

3 weeks ago

Bangalore, India McAfee Full time

Role Overview:

McAfee is looking for a customer-focused, data-driven Product Supportability Manager.

The role will partner with Support, Product Management, Engineering, and Marketing to build a customer-centric product experience focusing on user flow optimization and self-service. Outcomes include higher customer satisfaction and reduced impact during installation, activation, setup, and use of McAfee products and services. Additionally, the role will ensure agents and tools are ready to support new releases as they are delivered to customers.

This is a remote position in India. We will only consider candidates currently in India and are not offering relocation assistance at this time.

About the Role:

  • Identifies and communicates areas of improvements in client experience to enhance products and services.
  • Serves as customer advocate and recommends by implementing client feedback that influences and supports business decisions.
  • Collaborates with business leaders and cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on processes, products, and service offerings to improve client usability, satisfaction, and loyalty.
  • Use expertise in quantitative and qualitative analysis, and data mining to gain insights into customer friction points.
  • Gain a comprehensive understanding of internal systems, processes, and tools to evaluate the impact of new products and services on support.
  • Collaborate with Training and Knowledgebase teams to ensure agents and content are prepared for new product releases.

About You:

  • Over 5 years of progressive experience in customer or technical support, demonstrating responsibility and growth in the field.
  • Ability to lead projects effectively, leveraging data presentation, collaboration, and organizational skills to drive outcomes.
  • Comfortable working with diverse teams and leaders, contributing to shared goals and cross-departmental projects.
  • Proven experience in data analysis or similar roles for at least 2 years, with expertise in Microsoft Excel (including pivot tables and macros) and SQL (writing complex queries).
  • Effective communicator who can explain technical information to non-technical stakeholders, with a proactive approach and ability to work both independently and in a fast-paced environment.

#LI-Remote



Company Overview

McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to usersâ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

  • Bonus Program
  • Pension and Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement

We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

  • Product Support Snr Manager

    3 weeks ago

    bangalore, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Production IT support

    1 week ago

    bangalore, India ZEISS India Full time

    CARL ZEISSCarl Zeiss AG branded as ZEISS, is a German manufacturer of optical systems and optoelectronics, founded in Jena, Germany in 1846 by optician Carl Zeiss.ZEISS is headquartered in Oberkochen, Germany and enjoys a global presence and rich heritage of being in business for more than 170 years.ZEISS today operates in the following businesses:•...

  • Production IT support

    1 week ago

    bangalore, India ZEISS India Full time

    CARL ZEISS Carl Zeiss AG branded as ZEISS, is a German manufacturer of optical systems and optoelectronics, founded in Jena, Germany in 1846 by optician Carl Zeiss. ZEISS is headquartered in Oberkochen, Germany and enjoys a global presence and rich heritage of being in business for more than 170 years. ZEISS today operates in the following businesses: •...

  • Production IT support

    1 week ago

    bangalore, India ZEISS India Full time

    CARL ZEISS Carl Zeiss AG branded as ZEISS, is a German manufacturer of optical systems and optoelectronics, founded in Jena, Germany in 1846 by optician Carl Zeiss. ZEISS is headquartered in Oberkochen, Germany and enjoys a global presence and rich heritage of being in business for more than 170 years. ZEISS today operates in the following businesses: •...

  • Product Support Specialist

    1 month ago

    bangalore, India Integra Connect Full time

    About IntegraConnectIntegra Connect delivers a comprehensive, integrated suite of cloud-based technologiesand services that enable specialty groups to optimize clinical and financial performanceas reimbursement shifts to value-based models. Connected by the IntegraCloudplatform, the company’s core applications span population health including...

  • Senior Support Lead/Support Manager

    2 weeks ago

    bangalore, India Hays Business Solutions Private Limited Full time

    Behavioural Competencies:- Good critical thinking skills - Excellent communication skills, both written and verbal - Critical thinking - Ability to work well under pressure. - Good people skills - Detail oriented - Ability to deliver against customer commitments. - Collaborative - Ability to prioritise effectively. - Ability to assess process...

  • IT Team Lead

    2 weeks ago

    Bangalore, India Allegis Group Full time

    Position Summary :- Support Team Lead is responsible for the IT Production quality of his aligned Project Team / Group of Applications / Value stream. He ensures Production processes and practices are properly applied on daily basis by all resources in charge of IT Production across the team. - He/she manages the relationship with his aligned business, and...

  • Production Technology Support

    1 week ago

    bangalore, India Annalect India Full time

    We are looking for an experienced and detail-oriented Production Technology Specialist to join our Production Technology team at Seamount.The ideal candidate will have a strong background in data management, 3D rendering, on-site and cloud A/V workflows, and troubleshooting within the post-production environments.This role is crucial to the smooth operation...

  • Product Manager

    1 month ago

    bangalore, India Athenahealth Full time

    Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are looking for a Product Manager to join our Product Management team focusing on our Population Health application. This Product Manager will be responsible for one product area within the overarching Population Health...

  • Product Manager

    4 weeks ago

    bangalore, India Bottomline Full time

    Role: Senior Product Owner As a member of the Financial Messaging Product team, we are actively seeking an experienced and accomplished Senior Product Owner based in Bengaluru, to lead a dedicated technical scrum team responsible for building cloud platform components. You’ll work in conjunction with the Product Development team, and other members of the...

  • Lead Product Support Engineer

    7 days ago

    bangalore, India Pixis Full time

    About Pixis:Pixis is a US-based codeless technology company that develops accessible AI to empower brands to scale their performance marketing efforts and augment their decision-making seamlessly. Since its inception, Pixis has been on a mission to develop powerful AI infrastructure that equips marketers across countries with robust plug-and-play AI...

  • Product Support Engineer

    2 weeks ago

    Bangalore, India Zyoin group Full time

    Responsibilities : - Providing L2-level technical support through the case-handling process for Pramana's products. - Participating in special projects (e. g. customer pilots and task forces) and in troubleshooting activities that require remote and on-site support. - Member of 24/7 emergency on-call rotation. - Participating in escalation management...

  • Deccan Herald

    1 month ago

    Bangalore, India Deccan Herald Full time

    About TPML :The Printers Mysore Limited (TPML) is a leading media company in India, renowned for its iconic media brands like Deccan Herald and Prajavani. Evolving from an integral part of the print media ecosystem to a diversified media group, TPML is capitalizing on the strength of its media brands to develop a digital media business for the 21st-century...

  • Product Support Engineer

    1 month ago

    bangalore, India TalentXo Full time

    Job Description :- We are looking for a highly motivated Product Support Engineer with 3-5 years of experience in technical support, preferably in a customer-facing role.- The ideal candidate should have a strong background in troubleshooting technical issues, excellent communication skills, and proficiency in at least one scripting language, programming...

  • Product Support Engineer

    4 weeks ago

    Bangalore, Karnataka, India Talentxo Full time

    Job Description :- We are looking for a highly motivated Product Support Engineer with 3-5 years of experience in technical support, preferably in a customer-facing role.- The ideal candidate should have a strong background in troubleshooting technical issues, excellent communication skills, and proficiency in at least one scripting language, programming...

  • Product Support Engineer

    2 weeks ago

    Bangalore, India TalentXo Full time

    Job Description :- We are looking for a highly motivated Product Support Engineer with 3-5 years of experience in technical support, preferably in a customer-facing role.- The ideal candidate should have a strong background in troubleshooting technical issues, excellent communication skills, and proficiency in at least one scripting language, programming...

  • Product Manager

    1 month ago

    bangalore, India Multi Recruit Full time

    Roles and Responsibility The Product Manager will be responsible for the technical visionand development of our product. You’ll be managing other designers anddevelopers, collaborating with the marketing and support teams, as well asproviding the overall vision for the product roadmap. Responsibilities Build and lead the product team, resolve...

  • Production Technology Support

    1 week ago

    bangalore, India Annalect India Full time

    We are looking for an experienced and detail-oriented Production Technology Specialist to join our Production Technology team at Seamount. The ideal candidate will have a strong background in data management, 3D rendering, on-site and cloud A/V workflows, and troubleshooting within the post-production environments. This role is crucial to the smooth...

  • Senior Product Support Analyst

    1 month ago

    bangalore, India Epsilon Full time

    Job Description About BU The Saas Ops team under Product team forms the crux of our powerful platforms and connects millions of customers to the product magic. This team of innovative thinkers develop and build products that help Epsilon be a market differentiator. They map the future and set new standards for our products, empowered with...

  • Product Manager

    2 days ago

    bangalore, India airbus Full time

    Job Description: Job Description - Product Manager         Airbus Innovation Center - India & South Asia will be responsible for industrializing disruptive technologies by tapping into the strong engineering competencies center while also leveraging and co-creating with the vibrant external ecosystems such as mature startups/MSMEs, national labs &...