SPYT Services Looking for Customer Executive at New Delhi, Delhi, India

1 month ago


New Delhi, India SPYT Services Full time

ROLE:CUSTOMER SERVICE EXECUTIVE

● BPO

➡ Qualification:Graduation
➡ Salary :- 22000 Fixed + PF + Esic + Other benefits
➡ Location :- Mohan estate Delhi
➡ Must have min.06 months experience with excellent comms skills

Roles and Responsibilities :

 Resolving enquires/requests received from the internal and external customers through non-voice / voice channels and reverting with the appropriate resolutions within the stipulated TAT

 Follow up with various departments required to ensure that appropriate action is taken on each & every request/ /complaint made by the external customers/internal customers.

 Providing the standardized response to the customer queries while adhering to the quality aspects set.

 Familiarity with CRM systems and practices, tracking of customer interactions and different queries, details of complaints, comments, inquiries, requests via CRM.

 Meet personal/team qualitative and quantitative targets

 Good interpersonal, analyzing & problem solving skills by means of effective & efficient communic



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