IT Process Analyst II

4 weeks ago

Bangalore, India Thermo Fisher Scientific Full time

Job Description

About the Team
When you join us at Thermo Fisher Scientific, youâll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $44 billion and the largest Investment in R&D in the industry, we give our people the resources and chances to create meaningful contributions to the world.
As part of the Colleague Technology & Support, Asset & Configuration Team's mission is to provide accountability for asset, services, and their cost while reducing the security risk.

Roles & Responsibilities:

Discover Impactful Work:

The IT Asset Management Process Analyst will be responsible for maintaining and supporting the hardware and software lifecycle asset management tasks. You'll work closely with the Asset Management team, suppliers, customers, and other supporting team members to enable the lifecycle of assets, including but not limited to support and maintenance contract agreements, asset procurement, and inventory management.

  • Processing Service Catalog requests for hardware (computers and computer accessories) and software purchases.
  • PO processing to input or verify accuracy of ordering and invoicing information on PO that is produced from sourcing task.
  • Implement data reporting for assets inventory and purchases to present key data for forecasting potential hardware/software spend as well as to lead Asset Management in proactive compliance with sake of entitlements to  deployments of software
  • Manages process for ongoing monitoring, exception handling, self-audits
  • Complete understanding of the Lifecycle Management
  • Provides reporting and reconciliation results in support of software/hardware  maintenance true-ups
  • Coordinate with other areas involved with management of IT Assets including  Finance, Procurement, and Incident/Change/Configuration Management to ensure that we are tightly aligned in the full asset lifecycle
  • Ability to coordinate & follow up with suppliers that integrate into the asset lifecycle (vendor resellers and vendors of hardware and software)
  • Using asset data to provide recommendations to Management on process improvements and optimization opportunities
  • Acts as a highly motivated & engaged employee

Required Skills & Experience :
5+ years of meaningful experience with IT Asset Management (SAM)
3-5 Experience with ServiceNow tool and ability to run reports & queries within the tool
Experience with, and knowledge of, the ITIL framework as well as ITSM
Knowledge and experience with Microsoft Office products (Word, Excel)
Ability to grasp modern technology quickly
Good analytical and problem-solving skills
Demonstrates excellence in customer service, teaming, verbal and written communication & presentation skills
Hardworking, collaborative, and positive behavior
Ability to prioritize and multi task


âAcademic Qualification :
Bachelor degree in Science or Engineering or equivalent experience


Preferred Qualifications / Certifications :
ITIL Foundation Certification

Location and Work Environment:

We are hiring in Center of Excellence in Bangalore, India. Thermo Fisher enjoys a relatively casual work environment, with open areas that foster collaboration. Like most places, we get busy at times, but we value a healthy work/life balance.

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