Manager - Operations - BPO (8-12 yrs)

1 month ago


Kolkata, India iimjobs Full time

Manager Operations ( German language) in MNC BPO


Role and Key Responsibilities:

- Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction.

- Establish & Manage Relationships / Engagement with the Clients.

- Organize resources, set goals, execute Executives and client strategies and responsible for reporting.

- Responsible for following agreed governance model, escalation & communication plan.

- Ensure that team members achieve agreed standards in relation to their job assignments.

- Ensure training of new staff on the corporate policy and rules

- Ensure that the buddy system is implemented ensuring consistent performance delivery, without disruption.

- Monitor and document work schedule of staff and absences.

- Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth.

- Taking weekly and monthly calls with clients to understand the expectations from the teams and provide updates.

- Ensure that all audit related issues are brought to a close

- Identify and drive continuous improvements and initiatives in the process.

- Coach & mentor Team lead enabling them to manage effectively.

- Hiring of leads and managers, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management

- Ensure that all internal customer queries are followed up in a timely manner.

- Collaborate with internal teams.

- Be the Key contact for all problems and queries with specific business assigned.

- Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention.

- Ensures program has proficient training, staff development, and effective employee relation/recognition programs Selecting, training, developing, and managing performance of direct reports and their associates, including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements.

- Host Business reviews on a regular basis, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), ensure that customer, operational and capacity requirements are addressed (i.e. Telecommunications, Information Technology, Legal, HR, Finance, Facilities), hold weekly meetings with all functional leaders and direct reports reviewing site operations, needs, and upcoming events.

- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support.

- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.

- Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement


  • Accounts Receivable

    6 days ago


    Kolkata, India BPO CLIENT PUNE Full time

    Looking for **Process Specialist AR Cash Application** for **BPO client in Pune** **Job location - Pune** **Work from Office and Night Shifts** **JD** - Cash Application and allocation - Understanding on Credit Management - Credit Insurance and follow-up - Forecasting of cash flows - Order approvals - Other Monthly Reporting - Hands on working knowledge...


  • Salt Lake, Kolkata, West Bengal, India Cloudvista Services Full time

    **Roles and Responsibilities**: Have to takeinbound & outbound calls. Lead Generation Client Communications, Client Management Have to initiate telephonic contact with prospective or existing client to generate leads Location-Salt Lake sec-V (Webel More) Shift Time :12:00 Noon to 9:00 PM 12:30 PM to 9:30 PM 1:00 PM to 10: 00 PM Experience: Minimum 1...


  • Kolkata, India iimjobs Full time

    Regional Sales Manager-Exide, Kolkata Position Title: Regional Sales Manager-ExideDepartment: Exide-Sales & Marketing Business Unit: AutomotiveLocation: Kolkata Reports to (Direct) Chief Operations Manager-Exide Sales EastReported by (Direct Reportess) Area ManagersJob Responsibilities: 1. To look after overall business in the assigned region. (Entire West...

  • Anmol Industries

    4 weeks ago


    Kolkata, India iimjobs Full time

    Position: Head of Engineering(DGM/AGM) Location: HO-Kolkata Exp: Min 12 Yrs. of Exp (Biscuits Industry Only),Candidate should have good exposure in Biscuit manufacturing ,machine maintenance. Qualification: B. tech.Purpose of the Role: Set up a centralized engineering function to ensure best in class engineering operations at Anmol.Education requirements:-...


  • kolkata, India 2coms Full time

    Job Description RequirementsWe are having a career opportunity ( Hybrid ) for  BPO Recruitment Professionals. Position: Recruiter / Sr. Recruiter - BPO / ITESCompany Name: 2COMS Consulting Location: New Alipore - Kolkata (Hybrid) Do you have a passion for connecting top talent with exciting career opportunities? If you have a minimum of 2 years of...

  • Regional Manager

    4 weeks ago


    Kolkata, India iimjobs Full time

    Diversity PreferredCA Mandate We are looking for a Regional Manager - Internal Audit and Assurance for our client with pan India presence based at KolkataJob Details :Location : KolkataGrade : DGM Role : East RegionFunction Name : Internal Audit and Assurance Reports to : Internal Audit and Assurance Team Lead Reported by : NoneDivision/ Dept: : Internal...


  • Kolkata, India 2coms Full time

    RequirementsWe are having a career opportunity ( Hybrid ) for  BPO Recruitment Professionals. Position: Recruiter / Sr. Recruiter - BPO / ITESCompany Name: 2COMS ConsultingLocation: New Alipore - Kolkata (Hybrid) Do you have a passion for connecting top talent with exciting career opportunities?If you have a minimum of 2 years of experience sourcing...


  • kolkata, India 2coms Full time

    RequirementsWe are having a career opportunity ( Hybrid ) for  BPO Recruitment Professionals. Position: Recruiter / Sr. Recruiter - BPO / ITESCompany Name: 2COMS ConsultingLocation: New Alipore - Kolkata (Hybrid) Do you have a passion for connecting top talent with exciting career opportunities? If you have a minimum of 2 years of experience sourcing...


  • Kolkata, India iimjobs Full time

    Job Responsibilities:- Manage the direct employee's payroll procedures.- Ensure compliance with applicable laws and payroll tax obligations.- Develop systems to process payroll account transactions (e.g., salaries, benefits, garnishments, deductions, taxes, and third-party payments)- Coordinate timekeeping and payroll systems- Oversee processing of payroll...


  • Kolkata, West Bengal, India Turiyam Consultancy Full time

    Hiring for Customer Care Execuitve for International Process Job Location - Kolkata, West Bengal Salary Upto 4.6 LPA Must have excellent communication skills in English Freshers with a graduation degree in Commerce Graduate/undergraduate - Min 1 year of experience in BFSI Domain or in any International BPO Process Preferred Pay: ₹250,000.00 -...

  • Bms Operator

    12 hours ago


    Salt Lake, Kolkata, West Bengal, India TRUSTEGIC Full time

    **DT-11/12/2023** **BMS OPERATOR** **JOB LOCATION:SALT LAKE-KOLKATA(N)-WB** **SALARY:13K** **Experience:Minimum 2 yrs**: - MST

  • Bpo Voice Process

    7 days ago


    Kolkata, India Task Virtual Full time

    **Responsibilities in BPO job** - The primary role of the BPO employee is to handle calls from customers and clients. Then, after that, catering to customers’ needs and resolving the issue. - They should be open to all types of questions and quick in learning new things. - Customer Service Manager - They supervise the team leaders and training managers....


  • Bangalore/Hyderabad/Kolkata, India iimjobs Full time

    A Foreign Multinational Bank is seeking for Senior Business Analyst Role in Market RiskGrade - VPExperience : minimum 12 yrs relevant exp.Should have experience in below mentioned pointersRisk measures like VaR (Value at Risk), SVaR (Stressed VaR), IRC (Incremental Risk Charge), CVA (Credit Valuation adjustment), etc.Different VaR methodologiesBroad...


  • Kolkata, India Gear Inc. Full time

    Responsibilities:- Will perform pre-sales.- Collaborate with stakeholders to understand and analyze business requirements, ensuring a clear understanding of the problem or opportunity.- Develop and oversee the creation of high-level solution architecture, ensuring alignment with business goals, technical requirements, and industry best practices.- Work...

  • Regional Manager

    4 weeks ago


    Kolkata, India iimjobs Full time

    - Acquisition of Existing & potential new Sub-broker/Franchise/channel partners with team & individual. - Handhold & work closely with the Sub broker / Franchise / IFA / channel partners to ensure scale up, retention & transactions while ensuring addition of new clients through various initiatives.- Enable business, Product & Senior Management team with Key...


  • Kolkata, India Tier5 Technology Solutions Pvt. Ltd Full time

    2. Experience as a Customer Support Specialist or similar CS role. 3. Familiarity with our industry is a plus 4. Understanding of how CRM systems work 5. Excellent communication 6. Basic knowledge on ads for facebook and google. 7. Must be familiar with customer support etiquette. 8. Basic experience on client handling. 9. Minimum 1 year and maximum 6 years...

  • Bpo Trainer

    5 days ago


    Kolkata, India Adyan Consultants Pvt Ltd. Full time

    Process Trainer -Tech Mahindra Key Responsibilities: - The key responsibility in this role is on boarding the new people to the sales development role. This includes intensive three weeks of training and the topics covered would be around product, process, culture, cadence and so on. 70% of the time is spent in mock calls and feedback sessions. - Prepare...


  • Kolkata, West Bengal, India Fusion BPO Services Full time

    *Kolkata* *Hiring* Company name: - Fusion BPO Services. Process: - Voice Shift: - General / 24*7. Hours: - 9 hours including 1 hour break. Qualification: - 10+2 pass minimum. Language: - English, Hindi. **Salary**: - 10000 in hand, CTC-12500 Mode: - Work from office / home. Documents: - Resume with vaccination certificate. Address: - Y9...


  • Kolkata, India 2coms Full time

    Job DescriptionLooking ForCustomer Support Voice processExperienced Candidatesin leading MNC@Kolkata !!Our Client is an American business services company specializing in Customer engagement and business performance.Job Title : Process Associate (Voice Process)Job Role :Voice Process.Attending calls & resolving customer queries over call.Shift : Rotational...


  • Kolkata, India 2COMs Full time

    Our Company operates as a business services provider firm. The Company provides business outsourcing and back office support solutions in banking, finance, telecom, healthcare, travel, hospitality, retail, consumer good, oil, gas, and technology sectors worldwide. **Designation**: **Process Executive** **Job Role** - E-Commerce customer support voice...