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Plum - Enterprise Account Management
2 months ago
Business: Sales
Employment Type: Full Time
Location: On-site
About Plum
Plum is an employee insurance and health benefits platform focused on making health insurance simple, accessible, and inclusive for modern organizations.
Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance.
Plum is on a mission to insure 10mn lives by 2025. Backed by leading global investors including Tiger Global, and Sequoia Capital, we help companies care better for their employees by providing.
About the Role
Having found exceptional product/market fit, were in the midst of transitioning from 'start-up' to scale-up, and looking for account managers to capitalize on the huge demand for our product.
We are looking for passionate entrepreneurs, builders, and straight-up hustlers to help us build something special. Were looking for outstanding account managers who have consistently delivered high customer satisfaction and thrive in taking full ownership of delivering delight to customers. Youll be an articulate presenter and a strategic planner but above all, dynamic and goal-oriented.
We dont pretend that itll be easy - joining a company and embarking on the scale-up phase is an amazing challenge, pushing well beyond the boundaries of natural growth cycles. Youll move quicker than feels comfortable and be brilliant at continually reprioritizing what must get done to keep Plum growing month over month at the pace of the fastest-growing SaaS companies in history.
Roles and Responsibilities
You would be the face of Plum to our large account customers
You would help employees and employers use their health insurance and health benefits in the most seamless way possible
You would develop a deep level of understanding and knowledge of the entire product, systems, and processes
You would oversee insurance policy placement, uploading of health IDs, and configuring benefits
You would devise & implement an engagement plan
You would execute upsell and cross-sell opportunities
You would execute policy renewals
You would coordinate with insurance partners for resolution/clarifications if needed
You would drive 100 PERCENT customer retention by delivering extraordinary service
Experience and Qualifications
At least 4-8 years of experience in B2B sales and customer-facing roles
Very strong written and verbal communication
High customer empathy
Strong problem solver, can hustle to unblock customers
Ability to work with cross-functional teams to resolve issues
Comfortable using modern tools like Intercom, Slack, Google Suite, Hubspot
Strong adherence to SLAs and processes
