Contact Center Business Analyst

1 week ago


India Barclays Full time
Job Title: Contact Center Business Analyst
Location: Noida

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Take ownership for managing risk and strengthening controls in relation to the work you do

Working Flexibly

Structured hybrid role:
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Introduction:
Technology enthusiasts with relevant experience and with Object oriented programming skills who can deliver product engineering capabilities for the applications serving millions of customers in the US

What will you be doing?
• Ensure solutions and engineering delivery in the Java area using the best technology feasible. This includes hand on coding in a fully Agile environment following XP practices
• Working with key stakeholders and colleagues in India as well as US to ensure goals are understood, the protocols are adhered to, and strong engineering capability delivered.
• Working as part of a team, encourage innovation & best practices.
• Problem solving with alternative approaches and in consultation with stakeholders

What we're looking for:
• Very Strong understanding of Object Oriented Design using Java or any other Language.
• Strong experience in Java 1.8
• Hands on experience in JEE frameworks e.g. Spring, Spring MVC, Spirng Boot, JPA or other ORM frameworks.
• Hands on experience on WebServices (SOAP, REST)
• Strong Understanding of Messaging concepts and technologies Active MQ/RabbitMQ etc.
• Strong DevOps concepts and understanding of Open source cloud technologies
• Experience in Build tools like, Maven/Gradle etc.
• Experience with Devops tools, Jenkins Pipelines, etc.
• Demonstrable experience with RDBMS databases ideally MySQL, MariaDB and Oracle
• Experience in Code Scan tools - Sonarqube, Veracode, etc.
• Graduate /post graduate.

Skills that will help you in the role:
• Enterprise Containerization technologies e.g. Docker, Kubernetes/OpenShift etc.
• Experience in TDD (Test Driven Development), Junit, Mockito
• Any UI technologies (Angular, React etc)
• Experience on Chef & Puppet

Where will you be working?
Noida

Be More at Barclays
At Barclays, each day is about being more - as a professional, and as a person. 'Be More @ Barclays' represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

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