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Client Project Manager

3 months ago

Gurgaon, India NTT Full time

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion â itâs a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. Itâs about expanding your skills and expertise in your current role and preparing yourself for future advancements. Thatâs why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

The Client Project Manager leads and directs concurrent client projects classified as standard or complex. The primary responsibility of Client Project Managers will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to NTT or into the client's support operations).

What you'll be doing

Key Roles and Responsibilities:

  • Leads and directs concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective
  • Engages with stakeholders to deliver projects from original concept through final implementation
  • Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
  • Ensures that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
  • Manages the delivery of the project/programme, including rigorous scope control and change management
  • Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
  • Documentation and management of risks and issues
  • Ensures clear and concise communications to all stakeholders
  • Provides pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process
  • Identifies opportunities and influences the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings
  • Coordinates activities of the project teams through task delegation, resource assignment and programme management


Knowledge, Skills and Attributes:

  • Strong project management skills, including the ability to plan, organize, and execute projects from initiation to completion
  • Ability to establish strong relationships with internal stakeholders and external clients
  • Excellent client-centricity skills and ability to work at client sites
  • Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
  • Excellent written and verbal communication skills
  • Excellent team-building skills and ability to work in high-pressure environments
  • Ability to manage urgent and complex tasks simultaneously
  • Good business acumen and commercial skills
  • Passionate, strong initiative, self-driven with a commitment to succeed
  • Good influencing ability whilst taking a collaborative approach
  • Decisive with good attention to detail ability
  • Ability to promote project services to both internal stakeholders and external clients
  • Competent in project change management
  • Familiarity with the industry, domain, or technology related to the client's project
  • Strong problem-solving and analytical skills to identify and address issues that may arise during project implementation


Academic Qualifications and Certifications:

  • Project Management degree or equivalent with a relevant related experience
  • Relevant project management certifications preferably PMP
  • ITIL certification is preferable


Required Experience:

  • Seasoned project management experience preferably in a multinational professional services environment
  • Seasoned client engagement experience
  • Demonstrated understanding of the project life cycle
  • Demonstrated competency in project change management
  • Seasoned experience managing expectations when balancing alternatives against business and financial constraints

Workplace type:

Hybrid Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today