Business Systems Analyst II â Indore/Bangalore/Pune- 3-6 years Exp

1 month ago

Indore, India FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Are you ready to unleash your full potential?  Weâre looking for people who are passionate about payments to chart Worldpayâs path to being the largest and most-loved payments company in the world.


As an IT Business Analyst specializing in Everbridge/xMatters, your role involves bridging the gap between business needs and IT solutions, particularly in the context of critical event management and communication platforms like Everbridge/xMatters.

What you will be doing 

  • Assist in developing new functionality, maintaining on call rotaâs, product integration into ServiceNow, training documentation, and teaching of end users.
  • The job will vary based on the business and product needs.  It will be based on the above responsibilities.

What you bring: 

  • Minimum 3-5 years of relevant experience required in Business Analysis.
  • Requirements Gathering: Work closely with stakeholders to elicit, analyze, document, and prioritize business requirements related to critical event management, incident response, and communication workflows.
  • Solution Design: Collaborate with technical teams to translate business requirements into functional specifications, ensuring that proposed solutions align with the capabilities of the Everbridge/xMatters platform and other integrated systems.
  • System Configuration and Customization: Configure and customize Everbridge/xMatters workflows, notification templates, escalations, and integrations to meet specific business requirements. Ensure that system configurations adhere to best practices and maintain data integrity and security.
  • Integration Management: Define integration requirements and workflows between Everbridge/xMatters and other IT systems such as incident management platforms, service desk tools, monitoring systems, and HR databases. Coordinate with integration developers to implement and test integration solutions.
  • User Acceptance Testing (UAT): Plan, coordinate, and execute UAT activities to validate that Everbridge/xMatters solutions meet business requirements and user expectations. Identify and resolve any issues or discrepancies found during testing.
  • Training and Documentation: Develop training materials and conduct user training sessions to ensure that stakeholders and end-users are proficient in using Everbridge/xMatters functionalities effectively. Create comprehensive documentation, including user guides and process manuals.
  • Continuous Improvement: Stay informed about new features, enhancements, and best practices related to Everbridge/xMatters and critical event management technologies. Proactively identify opportunities to optimize existing workflows, improve system performance, and enhance user experience.
  • Great to have experience with the IT tools.

What we offer you

  • A competitive salary and benefits
  • A variety of career development tools, resources and opportunities
  • The chance to work on some of the most challenging, relevant issues in the payment industry
  • Time to support charities and give back in your community.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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