Manager, Cloud Services

1 month ago

Bangalore, India opentext Full time

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Your Impact:

OpenTextTM Customer Success Services are designed to drive deeper product adoption, onboard users faster and accelerate time to value. These services leverage our L.O.V.ETM by OpenText model an outcome-driven customer engagement framework.

Customer Success Services includes a portfolio of differentiated Technical Success Services (TSS). TSS is led by technical experts with a deep knowledge of OpenText products. This organization provides managed services for OpenText applications that are deployed on a variety of Cloud platforms - OpenText Cloud, Google Cloud, Microsoft Azure, and Amazon Web Services.

 

What the role offers:

  • Strong background and pedigree in delivering Managed Services (preferably on the Cloud).
  • Customer-first & Services mindset & Experience.
  • Good grasp of Technology Operations and managing stakeholder relationships.
  • Experience in driving automation and process improvement initiatives.
  • Can independently create and present a vision and roadmap for their org, push the team to achieve more, and also represent challenges (with solutions) effectively.
  • Prior knowledge of Exstream or any other industry CCM (Customer Communications Management) products or any of the OpenText products would be an added advantage.

 

 

What you need to succeed:

  • Relevant managerial experience in Enterprise Production support or managed services environment preferably Cloud with an overall experience of 12+ years. Out of which minimum of 3+ years’ experience in direct team management as a manager.
  • Leverage the services mindset and culture to build relationships with our top customers. The face of the TSS Team for our Exstream customers.
  • Manage relationships with Internal stakeholders (Success Mgmt, Cloud Ops, Engineering & Product Management, Service Management, Professional Services, etc.)
  • Strong analytical skills combined with the ability to work in a fast-paced environment with geographically distributed teams.
  • Experience in Cloud Operations and ITIL is preferred.
  • Required to perform duty manager role in a 24x7 on-call model and flexible to work in APAC/EMEA time zones.
  • Provide a strategic vision & direction to the TSS Exstream practice.
  • Strong team building and talent management skills are required.
  • Excellent interpersonal and communication skills, written and verbal.
  • Articulate problems in an executive-friendly manner.

      

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.

  • Service Delivery Manager

    4 weeks ago

    bangalore, India Clario Full time

    Clario is a 50+ year old company that delivers industry leading clinical trial endpoint technology solutions. The future of clinical trials is vibrant, with new technologies revolutionizing what’s possible. From new trial modes to faster and integrated evidence and findings, our innovative clinical trial solutions mean we can unlock better evidence. ...

  • System Operations Specialist

    3 weeks ago

    Bangalore, Karnataka, India Idyllic Services Pvt Ltd Full time

    Position Overview :We are currently searching for a System Ops Technician to join the Cloud Services Team. In this role, you will be part of the Cloud Operations team responsible for ensuring seamless delivery and security of cloud services for clients by configuring, maintaining, upgrading, and troubleshooting systems.Shift timing and Mode of work :...

  • System Operations Specialist

    4 weeks ago

    Bangalore, India Idyllic Services Pvt Ltd Full time

    Position Overview : We are currently searching for a System Ops Technician to join the Cloud Services Team. In this role, you will be part of the Cloud Operations team responsible for ensuring seamless delivery and security of cloud services for clients by configuring, maintaining, upgrading, and troubleshooting systems. Shift timing and Mode of work :...

  • Oracle Cloud Infrastructure Manager

    4 weeks ago

    Bangalore, India Cephas Consultancy Services Private Limited Full time

    Line of Service : Advisory Specialism : Oracle Management Level : Manager Job Description & Summary : We are seeking a talented and experienced Manager, OCI Cloud Native Architect to join our team. This role requires a deep understanding of Oracle Cloud Infrastructure (OCI) and extensive experience in presales, delivery, and program management, with a...

  • DevOps Engineer

    2 weeks ago

    Bangalore, India VIDPRO CONSULTANCY SERVICES Full time

    About the job :Job Overview :We are seeking a seasoned DevOps Engineer with a solid foundation in AWS services to join our growing team. This role is crucial for designing, implementing, and managing our infrastructure and deployment pipelines, ensuring high availability, performance, and security of our cloud-based applications. You will be instrumental in...

  • DevOps Engineer

    4 weeks ago

    bangalore, India VIDPRO CONSULTANCY SERVICES Full time

    About the job :Job Overview :We are seeking a seasoned DevOps Engineer with a solid foundation in AWS services to join our growing team. This role is crucial for designing, implementing, and managing our infrastructure and deployment pipelines, ensuring high availability, performance, and security of our cloud-based applications. You will be instrumental in...

  • DevOps Engineer

    3 weeks ago

    Bangalore, Karnataka, India VIDPRO CONSULTANCY SERVICES Full time

    About the job :Job Overview :We are seeking a seasoned DevOps Engineer with a solid foundation in AWS services to join our growing team. This role is crucial for designing, implementing, and managing our infrastructure and deployment pipelines, ensuring high availability, performance, and security of our cloud-based applications. You will be instrumental in...

  • DevOps Engineer

    3 weeks ago

    Bangalore, India Krishna Global Services Pvt. Ltd Full time

    Experience Required : 5-10 Years. Location : PAN INDIA. Immediate joiners only. Mandatory Skills : - Azure Devops.- Source control Management (git).- Azure cloud.- ARM Templates.- Scripting (PowerShell or Python).- Azure DevOps Pipelines & Github Actions.- Agile methodology.- Container Orchestration.- Ansible Tower & Terraform.- AZ104, AZ400, CKA/CKAD...

  • DevOps Engineer

    3 weeks ago

    Bangalore, Karnataka, India Krishna Global Services Pvt. Ltd Full time

    Experience Required : 5-10 Years. Location : PAN INDIA.Immediate joiners only. Mandatory Skills : - Azure Devops.- Source control Management (git).- Azure cloud.- ARM Templates.- Scripting (PowerShell or Python).- Azure DevOps Pipelines & Github Actions.- Agile methodology.- Container Orchestration.- Ansible Tower & Terraform.- AZ104, AZ400, CKA/CKAD...

  • Regional Sales Executive

    4 weeks ago

    bangalore, India Banyan Cloud Full time

    Who are we?About USBanyan Cloud is a US-based Cyber Security Product Development Company, headquartered in San Jose, California, USA, which owns the SaaS product “Banyan Cloud”, First of its kind Cyber Security Platform, which simplifies the code to cloud security for multi cloud and multi technologies.It's a once-in-a-lifetime opportunity to join our...

  • Salesforce Service Cloud Configuration consultant

    1 week ago

    bangalore, India CGI Full time

    Position Description: 5+ Years of ExperienceMust Have Skillset•Develop a Service Cloud Case Management solution, with various flows, including Email-to-Case, SF Messaging•Will be part of the existing SCRUM team for CRM•Skills Required:•Advanced level on Salesforce configuration (Service Cloud)oConfiguration of Service Cloud Case and...

  • Cloud Engineering Manager

    4 weeks ago

    bangalore, India Harness Full time

    The mission of Harness is to empower the 30M+ developers in the world with the ability to deliver software to end customers with the highest velocity, highest quality, highest security, highest reliability, and lowest costs, all without compromising on the necessary governance guardrails. According to a recent analyst study, less than five percent of...

  • Cloud Consultant

    3 weeks ago

    bangalore, India GEDU Services Full time

    JOB TITLE: Thesis Cloud Senior ConsultantREPORTS TO: Head of IT SystemsROLE PURPOSE:As a Thesis Cloud Senior Consultant, you are responsible for working with our brand (Global Banking School - GBS) Internal finance stakeholders through all stages of implementation, leading system design workshops, providing application consultancy and training, providing...

  • System Architect

    4 weeks ago

    Bangalore, India One Degree North HR Services Full time

    Job Description : Desirable Skills : Additional Essential Skills Qualification : Masters, Bachelors of Engineering, Bachelors of Sciences, Master of Engineering, Doctor of Medicine, Master of Science Job Description : We are seeking a System Architect with a strong technical background and leadership skills to join our team. The ideal candidate will...

  • Oracle OIC Consultant

    2 weeks ago

    Hyderabad/Bangalore, India Avalon Software services Full time

    We are hiring for Oracle OIC ConsultantExp : 6+YearsLocation : Hyderabad/BangaloreJD : Responsibilities : Design, develop, and implement integration solutions using Oracle Integration Cloud (OIC) to connect various applications and systems. Build custom web and mobile applications using Oracle Visual Builder Cloud Service (VBCS). Work closely with business...

  • Oracle OIC Consultant

    3 weeks ago

    Hyderabad/Bangalore, Karnataka, India Avalon Software services Full time

    We are hiring for Oracle OIC ConsultantExp : 6+YearsLocation : Hyderabad/BangaloreJD :Responsibilities :Design, develop, and implement integration solutions using Oracle Integration Cloud (OIC) to connect various applications and systems.Build custom web and mobile applications using Oracle Visual Builder Cloud Service (VBCS).Work closely with business...

  • Golang Developer

    4 weeks ago

    Bangalore, India BRISKWIN IT SOLUTIONS PRIVATE LIMITED Full time

    Title : Golang DeveloperExperience : 4-10 YearsLocation : Bangalore (Hybrid 3 days office)Primary Skills : - Development experience of Cloud Services using Golang.- Strong systems management experience in Linux/UNIX systems (RHEL preferred).- Experience in Web Services, REST APIs, GRpc, GIT, Jenkins.- Expert in Docker and containerization technologies like...

  • Golang Developer

    3 weeks ago

    Bangalore, Karnataka, India BRISKWIN IT SOLUTIONS PRIVATE LIMITED Full time

    Title : Golang DeveloperExperience : 4-10 YearsLocation : Bangalore (Hybrid 3 days office)Primary Skills : - Development experience of Cloud Services using Golang.- Strong systems management experience in Linux/UNIX systems (RHEL preferred).- Experience in Web Services, REST APIs, GRpc, GIT, Jenkins.- Expert in Docker and containerization technologies like...

  • Salesforce Administrator

    2 weeks ago

    Bangalore, India Anlage Infotech Full time

    Job Description : - Oversee the daily management of Salesforce Sales Cloud and Service Cloud.- Customize Salesforce fields, page layouts, record types, workflows, and approval processes.- Ensure system security and integrity, including user access and data security.- Oversee all aspects of user and license management, including new user setup/deactivation,...

  • Senior AWS Engineer

    2 weeks ago

    Bangalore, India Info Origin Inc Full time

    About the Role :- We are seeking a highly experienced and certified Senior AWS Engineer to join our team and play a pivotal role in designing, developing, and managing our cloud infrastructure on Amazon Web Services (AWS).- You will leverage your in-depth knowledge of AWS services and best practices to build secure, scalable, and cost-effective solutions...