Cloud Observability Operations Engineer

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

We are seeking a skilled Cloud Observability Operations Engineer to join our dynamic IT team. This individual will serve as the key point of contact between our internal teams and hyperscalers, such as AWS or Microsoft Azure. The primary responsibility will be to monitor, escalate, and coordinate the response to any incidents, events, or failures related to our cloud infrastructure.

As a crucial member of our team, you will significantly influence the reliability of our cloud services on hyperscaler platforms. Your expertise and skills will help reduce MTTR (Mean Time to Repair), ensuring the vitality and availability of our cloud services. You will play a key role in promoting operational excellence through leading improvements and innovation. Your work will enhance and maintain the company's technological platform, delivering high-level service and driving overall business performance. 

Key Responsibilities:

• Liaison with Hyperscalers: Act as the primary interface between our internal teams and hyperscalers (AWS, Microsoft Azure). Maintain strong relationships and ensure effective communication during normal operations and incident response.
• Process Management: Oversee complex processes to ensure maximum efficiency, focusing on intervention, control, enhancement, and monitoring tasks specific to hyperscaler platforms.
• Knowledge Management: Establish strategies for creating, sharing, using, and managing knowledge using Large Language Models (AI) and organizational information, with a focus on hyperscaler-specific knowledge.
• Incident Management: Manage the team that Monitors cloud services and promptly escalate any events or failures to internal teams. Work closely with hyperscaler support teams to enhance the incident recognition in a timely manner.
• Automation and Scripting: Utilize Python to develop scripts and tools that can automate routine tasks, improve monitoring, and assist in restoring services quickly when issues occur.
• Continuous Improvement: Collaborate with internal teams to identify areas for improvement in cloud operations, and develop strategies to enhance system resilience and performance.

Qualifications:

• Time: Starting 7 AM for regional alignment 
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience:
  • 2+ years of experience working with hyperscaler platforms (AWS, Microsoft Azure).
  • Proven experience in a liaison or escalation management role, preferably within a cloud environment.
  • Strong knowledge of cloud infrastructure, including networking, storage, and security.
• Technical Skills:
  • Solid understanding of cloud services, knowledge management, and operational processes, with a focus on hyperscaler operations.
  • Proficiency in Python for scripting and automation.
  • Familiarity with monitoring tools and incident management frameworks.
• Soft Skills:
  • Excellent communication skills, both verbal and written.
  • Demonstrated experience working with offshore 3rd parties and internal teams.
  • Strong problem-solving skills with the ability to remain calm under pressure.
  • Excellent leadership and decision-making skills. Ability to work collaboratively across teams and manage multiple priorities.

Preferred Qualifications:

• Certifications such as AWS Certified Solutions Architect, Azure Administrator, or similar.
• Experience with DevOps practices and tools (e.g., CI/CD, Docker, Kubernetes).
• Familiarity with ITIL or other IT service management frameworks.

Meet your team:
Join SAP's Global Cloud Infrastructure & Delivery (GCID), which offer cloud-based products and services to customers all around the world. We oversee SAP's cloud infrastructure, with responsibilities including capacity, architecture, cloud oversight at hyperscaler level, and security. We take pride in developer ergonomics, predictable continuous delivery, and making sure that we deliver value to our customers.

#GCIDSAPCareers

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 396151  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.