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Service Reliability Engineer

2 months ago

Bangalore, India Banyan Cloud Full time

About US

Honest Data technologies Pvt Ltd, is a wholly owned subsidiary of Banyan Cloud, USA, the Cyber Security Product Company, headquartered in San Jose, California, USA, owning the SaaS product “Banyan Cloud”, first of its kind Cyber Security CNAP Platform that simplifies the code to cloud security for multi cloud & On-premises environments.

It's a once-in-a-lifetime opportunity to join our rocket ship start-up run by a world-class executive team. We are looking for candidates that aspire to be a part of the cutting-edge solutions and services we offer that address next generation technological challenges.

This role will be responsible to build and maintain highly scalable, available, and secure IT infrastructure on cloud and On-Premises. The Service Reliability Engineer will work with cross-functional teams to build and support various IT functions to ensure various business applications are managed and secured and also contribute as subject matter expertise for Banyan Cloud product initiatives.

Key Responsibilities:

  • Passion for providing reliable services at scale in cloud environments
  • Diagnose and help resolve highly technical customer related issues across many
  • different platforms.
  • Perform incremental testing actions on code, processes, and deployments to identify
  • ways to streamline execution and minimize errors encountered.
  • Implement and improve monitoring and alerting.
  • Build and maintain highly available systems.
  • Reproduce customer cases for detailed troubleshooting, analysis and resolution.
  • Identify and write technical articles or knowledge-base entries, support runbooks, and
  • best practice documentation.
  • Mentor and train new team members to help with configuration and diagnosing issues.
  • Contribute to code reviews, documentation and other team processes.
  • Improve testing suites and better automate these tests so problems are surfaced faster.

Key Qualifications:

  • 2+ years in a UNIX-based large-scale web operations role.
  • Experience with web-based Java/J2EE architectures and JVM configuration.
  • Python experience, specifically for systems automation.
  • Deeply familiar with AWS and other public cloud technologies equivalences (EB, EC2, RDS, Lambda, S3, CloudFront, CloudFormation, etc…)
  • Strong operational experience in Linux environment (OS, networking, process level).
  • Proficient with bootstrap, provisioning, configuration and orchestration
  • Experience working in a collaborative, distributed team environment.
  • Experience administering and deploying development CI/CD tools such as Git, Github,
  • Bitbucket, or CircleCI, Jenkins, Docker, Kubernetes, chef and Ansible
  • Proven experience in trouble shooting, debugging, and performance measurement
  • Experience with ensuring security and compliance of production systems
  • Deep knowledge of networking protocols and diagnostic tools.
  • Develop tools to improve our ability to rapidly deploy and effectively monitor custom applications in a large-scale UNIX environment.
  • Work closely with development teams to ensure that platforms are designed with "operability" in mind.
  • Function well in a fast-paced, rapidly-changing environment.
  • Participate in a 24x7 rotation for second-tier escalations globally.

Banyan Cloud provides equal employment opportunity (EEO)

Banyan Cloud provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status regarding public assistance, veteran status, or any other characteristic protected by federal, state or local law. If you are unable to apply because of incompatible assistive technology or a disability, please contact us at