Field Service Engineer

1 month ago


Mumbai, India Danaher Corporation Full time

Field Service Engineer - Pune/Mumbai Leica Biosystems associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping to develop solutions that enable accurate diagnosis to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day. Learn more about Leica at www.leicabiosystems.com We are looking for a Field Service Engineer to join our dedicated team to look after our customers in Mumbai, rest of Maharashtra and Goa. You will be responsible for providing on-site support to customers that entails installation and service of instrumentation, after-hours remote support,holiday and weekend on-site support, marketing, exhibitions and application trial support. This role is based at Mumbai and mainly remote with reporting to Regional Field Service Manager. Key responsibilities we will trust you with: • Responsible for repair, installation, and timely maintenance of LBS equipment at customer sites. • Provide complete Technical Support to customer as per the need. Provide instrument installation, maintenance, modification, repair, check-up and training activities on the customer site, service workshops, exhibitions or Sales Demos. •Take complete ownership of the customers in area and drive a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”. • Provide training to customers and verify the operational performance and data quality of systems to contribute to the overall team success. • Remote monitoring of customer instruments, parameters, and processes (where applicable) to support service planning and execution • Demonstrate critical thinking to resolve issues within defined procedures and practices to determine appropriate action to rapidly repair instrument related issues. • Make and follow PM schedule for planned services for contract and warranty customers in area.

• Complete assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards. • Your areas of knowledge and expertise that matter most for this role: Degree in Electronics / Instrumentation / Biomedical / Mechatronics Engineering or Diploma in Engineering in Electronics & Communication. • 2-3 years’ experience in health care / biomedical /handling Medical Devices or Research Instruments in hospitals or research or CROs/ Manufacturing Medical devices or Research Instruments with onsite experience • Knowledge of computer operating systems and related office tools like PPT, Word, Excel, Outlook • Cross functional work experience in customer care, logistics and finance • Experience in resolving customers' problems and issues through technical expertise and troubleshooting Check out our benefits here: www.danaherbenefits.com This job description in no way states or implies that these are the only duties to be performed by this employee. The incumbent is expected to perform other duties necessary for the effective operation of the department or unit. This job description may be changed at any time. Diversity & Inclusion At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.



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