NOC Analyst

Work within a Network Operations Center environment focusing on the following tasks:

• Proactive monitoring of all Network elements, leveraging monitoring tools such as Solarwinds and Live Action. 
• Opening incidents and taking action when issues are identified.
  • Actions taken would be but are not limited to:
    • Support incident bridges working with stakeholders  
    • Perform basic trouble shooting tasks, power verification, alarm reviews, log reviews initial assessment.
    • Work with Telecom Service Providers to resolve escalated circuit problems to resolution
    • Work with OEM partners such as Cisco, Checkpoint and F5 to resolve incidents related to the products.
    • Work with internal IT, Operations groups and leadership to drive fix actions to restore services.

In addition to incident support the NOC Analyst will be responsible for:

• Manage P3 to P5 service requests, assign Project and Operation tickets to the respective vertical engineer and follow up for closure.

• Document reason for outage.
• Planning and performing upgrades to firmware and IOS.
• Remediate security vulnerabilities identified through audit findings and network scans.
• Perform Capacity Management reviews and report on bandwidth utilization.

Other duties as assigned:

• Other functions in support the business along with administrative functions not performed on a consistent basis.

Typical Qualifications:  (education, experience, knowledge, skills and abilities typically needed to perform this job)

Education (if beyond High School or equivalent): 

• Preferred - Bachelor in Engineering - Computers / Electronics / Communication or related field, Graduate/Post Graduate in Science/Math/IT

• Related experience with relevant technology certifications

Experience Target (in this job or a related function/field):

• 3 - 4 years of experience in Network and/or Network Security

Skills:  (identify essential skills required, and identify additional skills that enable success in performing this job)

• Excellent English written and verbal communication skills with specific focus on technical and operational documentation
• Strong interpersonal and problem solving skills
• Excellent customer service, analytical and organizational skills
• Willing to work in 24x7 rotational shift
• Ability to take initiatives for individual projects as well as work in a team environment

Knowledge/Abilities:  (describe type and level of knowledge or ability needed to perform essential job functions and those that enable success in performing this job)

• Knowledge and Technical experience in CISCO L3 and L2 switches.
• Knowledge and Technical Expertise with Routing & Switching Protocol.
• Basic knowledge of Network Security products such Cisco Firewall and Checkpoint
• Basic Knowledge in MPLS and VPN networks.

Special Certifications (if appropriate--identify if required to perform the job or just preferred): 
Industry certifications (can be used in place of a university degree)

• Cisco certifications – CCNA Cisco Certified Network Associate or CCNP Cisco Certified Network Professional
• Check Point Certifications – CCSA, CCSE, CCSM, etc
• F5 – Admin, Technical Professional, Certified Specialist

Travel Required (typical % of time, scope of travel (in country, international), transportation mode, special issues): 

Not Applicable for this position (NA)

Other: (if appropriate, list anything especially challenging or unique about this position that is needed to be successful in performing this job that is not covered in other areas above.