Technical Certification Developer
1 month ago
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job DescriptionWhat you get to do in this role:
- Develop and maintain Certification Exam Items to assess technical proficiency of the Now® Platform.
- Map competencies in Certification Pools to terminal course objectives.
- Lead a training portfolio's Psychometric Analysis activities.
- Develop and maintain Certification Simulator Test Items.
- Develop and maintain Certification Test Prep eLearning videos.
- Develop and maintain Certification supporting documentation (e.g. Blueprints, course descriptions, and other specification docs).
- Develop and maintain Certification results reporting and analytics.
- Act as a liaison between the Certification and Curriculum Development teams.
- Establish relationships with key stakeholders and subject matter experts to develop high quality and accurate Certification exam items and supporting assets.
- Adhere to timelines and schedules for product deliverables and maintain up to date and accurate project plans throughout the duration of the project.
- Review test items created by other item writers for quality and adherence to project standards and specifications.
- Pro-actively create/improve operational processes.
To be successful in this role you have:
- Overall 6+ years of industry experience
- At least 3 - 5 years' of experience writing exam questions, answers, and distractors for use in various types of technical/software focused assessments.
- Excellent writing and editing skills, with a good understanding of English grammar and punctuation.
- Flexibility to work US hours (20-25 % of the work time)
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Ability to handle multiple tasks, prioritize work, and work under tight deadlines.
- Communicate to stakeholders and team members with clear and detailed presentations, and ability to effectively lead productive meetings.
- Strong technical knowledge of web technologies and working in a SaaS environment.
Strong working knowledge of MS Office applications (Word, Excel, PowerPoint, Teams).
- Experience with the Kryterion's Webassessor platform is a plus.
- Experience with the ServiceNow Platform is a plus.
- Experience producing eLearning videos is a plus.
- Experience with Learning Management Systems (LMS) is a plus.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
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