Analyst- Workforce Management
4 weeks ago
Workforce Management effectively monitors and tracks call flow volumes to ensure service standards are met. The Lead Consultant will perform complex staffing and forecasting models to drive service level and customer satisfaction results to achieve and exceed service level guarantees and smart goals
Job Responsibilities Create and maintain accurate volume forecasting models at regular intervalsProvide short term and long-term strategic planning
Communicates call volume fluctuations and staffing models to support the service levels
Volume forecasting and staffing recommendations for reps
Provides timely and accurate reporting including scorecards and trending as required
Provides analysis and thought leadership around call and cost optimization to Operations Manager
Completes individual tasks, assignments and/or long-term projects through applying professional judgment, knowledge, and experience
Influences others through subject matter expertise and provides performance feedback to Supervising Manager where applicable
Requires an understanding of the underlying principles of a professional discipline and the application of those principles in completing work and making judgments and/or recommendations for action
Drive process automation and optimization within the team
People Management:
Builds long-term relationships within team by creating an environment of safety and innovation
Creates an environment of accountability amongst themselves and direct reports
Executes HR-related processes and develops staff through coaching and mentoring and providing specific, timely, open, honest, and constructive performance feedback
Analyzes long-term impact of new or anticipated strategies and contributes to Allstate business and functional strategy
Education and Experience:
2+ years’ experience in a call center environment in a people management role
2+ years operation/administrative experience with Avaya CMS, Verint workforce management mandatory
Must have excellent customer service skills and verbal/written communication skills
Must have strong analytical and strong organizational skills
Proficiency in all Microsoft products with emphasis in Excel and Power Point
Strong computer skills are required
-
Analyst- Workforce Management
1 month ago
Pune, India Allstate Insurance Company Full timeJob Description Workforce Management effectively monitors and tracks call flow volumes to ensure service standards are met. The Lead Consultant will perform complex staffing and forecasting models to drive service level and customer satisfaction results to achieve and exceed service level guarantees and smart goals Job Responsibilities Create...
-
Analyst- Workforce Management
4 weeks ago
Pune, India Allstate Benefits Full timeJob DescriptionWorkforce Management effectively monitors and tracks call flow volumes to ensure service standards are met. The Lead Consultant will perform complex staffing and forecasting models to drive service level and customer satisfaction results to achieve and exceed service level guarantees and smart goalsJob Responsibilities Create and maintain...
-
Analyst- Workforce Management
4 weeks ago
Pune, India Allstate Benefits Full timeJob DescriptionWorkforce Management effectively monitors and tracks call flow volumes to ensure service standards are met. The Lead Consultant will perform complex staffing and forecasting models to drive service level and customer satisfaction results to achieve and exceed service level guarantees and smart goalsJob Responsibilities Create and maintain...
-
Analyst- Workforce Management
5 days ago
pune, India Allstate Benefits Full timeJob Description Workforce Management effectively monitors and tracks call flow volumes to ensure service standards are met. The Lead Consultant will perform complex staffing and forecasting models to drive service level and customer satisfaction results to achieve and exceed service level guarantees and smart goals Job Responsibilities Create and...
-
Pune, Maharashtra, India HSBC Full timeSome careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking...
-
Pune, India timesjobs Full time## ### Analyst- Workforce Management- **Date Opened:** May 20, 2024- **Location:** Pune, Maharashtra, IN- **Company:** Allstate Insurance Company### Workforce Management effectively monitors and tracks call flow volumes to ensure service standards are met. The Lead Consultant will perform complex staffing and forecasting models to drive service level and...
-
Pune, India timesjobs Full time## ### Analyst- Workforce Management- **Date Opened:** May 20, 2024- **Location:** Pune, Maharashtra, IN- **Company:** Allstate Insurance Company### Workforce Management effectively monitors and tracks call flow volumes to ensure service standards are met. The Lead Consultant will perform complex staffing and forecasting models to drive service level and...
-
Pune, Maharashtra, India timesjobs Full time## ### Analyst- Workforce Management- Date Opened: May 20, 2024- Location: Pune, Maharashtra, IN- Company: Allstate Insurance Company### Workforce Management effectively monitors and tracks call flow volumes to ensure service standards are met. The Lead Consultant will perform complex staffing and forecasting models to drive service level and customer...
-
Pune, Maharashtra, India timesjobs Full time## ### Analyst- Workforce Management- Date Opened: May 20, 2024- Location: Pune, Maharashtra, IN- Company: Allstate Insurance Company### Workforce Management effectively monitors and tracks call flow volumes to ensure service standards are met. The Lead Consultant will perform complex staffing and forecasting models to drive service level and customer...
-
Pune, Maharashtra, India HSBC Full timeSome careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking...
-
Pune, India HSBC Full timeSome careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest...
-
pune, India HSBC Full timeSome careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest...
-
Pune, Maharashtra, India HSBC Full timeSome careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and...
-
Senior Workforce Manager
5 days ago
pune, India Coditas Full timeWe are setting up the Central Talent Management Group (CTMG) to optimize human resources utilization, development, and retention. We seek an experienced and strategic Senior Resource Manager to lead this group and ensure our talent is effectively leveraged, continuously developed, and highly engaged.Roles and Responsibilities:Maximize Talent...
-
Senior Workforce Manager
5 days ago
pune, India Coditas Full timeWe are setting up the Central Talent Management Group (CTMG) to optimize human resources utilization, development, and retention. We seek an experienced and strategic Senior Resource Manager to lead this group and ensure our talent is effectively leveraged, continuously developed, and highly engaged. Roles and Responsibilities: Maximize Talent Utilization ...
-
Senior Workforce Manager
6 days ago
Pune, India Coditas Full timeWe are setting up the Central Talent Management Group (CTMG) to optimize human resources utilization, development, and retention. We seek an experienced and strategic Senior Resource Manager to lead this group and ensure our talent is effectively leveraged, continuously developed, and highly engaged.Roles and Responsibilities:Maximize Talent...
-
Senior Workforce Manager
6 days ago
Pune, India Coditas Full timeWe are setting up the Central Talent Management Group (CTMG) to optimize human resources utilization, development, and retention. We seek an experienced and strategic Senior Resource Manager to lead this group and ensure our talent is effectively leveraged, continuously developed, and highly engaged.Roles and Responsibilities:Maximize Talent...
-
Workforce Analytics Manager Job Details
1 month ago
Pune, Maharashtra, India Lubrizol Corporation Full timeApply for Workforce Analytics Manager Job Details Lubrizol Corporation, Career Progress Consultants in Pune for 5 - 8 Year of Experience on
-
Workforce Analytics Manager Job Details
2 weeks ago
Pune, Maharashtra, India Lubrizol Corporation Full timeApply for Workforce Analytics Manager Job Details Lubrizol Corporation, Career Progress Consultants in Pune for 5 - 8 Year of Experience on
-
Workforce Analytics Manager Job Details
4 weeks ago
Pune, Maharashtra, India Lubrizol Corporation Full timeApply for Workforce Analytics Manager Job Details Lubrizol Corporation, Career Progress Consultants in Pune for 5 - 8 Year of Experience on
