Events Manager

4 weeks ago

Jaipur, India Marriott International Full time
Job Number 24070107
Job Category Event Management
Location Le Meridien Jaipur Resort & Spa, Number 1, RIICO, Jaipur, Rajasthan, India VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.

• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

• Adheres to all standards, policies, and procedures.

• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

• Manages group room blocks and meeting space for average to large-sized assigned groups.

• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\\ and/or develop alternative solutions.

• Uses his/her judgment to integrate current trends in event management and event design.

• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).

• Participates in customer site inspections and assists with the sales process as necessary.

• Performs other duties as assigned to meet business needs.

• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.

Ensuring and Providing Exceptional Customer Service

• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

• Empowers employees to provide excellent customer service.

• Sets a positive example for guest relations.

• Coordinates and communicates event details both verbally and in writing to the customer and property operations.

• Makes presence known to customer at all times during this process.

• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

• Follows up with customer post-event.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience.

• Stays available to solve problems and/or suggest alternatives to previous arrangements.

• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Interacts with guests to obtain feedback on product quality and service levels.

• Ensures hourly employees understand expectations and parameters for event activities.

Leading Event Management Teams

• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.

• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.

• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

Supporting and Coordinating with the Sales and Marketing Function

• Assists in the sales process and revenue forecasting for customer groups.

• Up-sells products and services throughout the event process.

• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

Conducting Human Resources Activities

• Reviews comment cards and guest satisfaction results with employees.

• Observes service behaviors of employees and provides feedback to individuals and/or managers.

• Assists in the development and implementation of corrective action plans.

• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.

• Works with the property staff and customers to address operational challenges associated with his/her group.

• Performs other duties as assigned to meet business needs.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Events Manager

    4 weeks ago

    Jaipur, Rajasthan, India Marriott International Full time

    Job Number Job Category Event ManagementLocation Le Meridien Jaipur Resort & Spa, Number 1, RIICO, Jaipur, Rajasthan, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high...

  • Event Sales Manager

    4 weeks ago

    Jaipur, India Hyatt Regency Jaipur Mansarovar Full time

    You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Event Sales Manager is responsible to assist the Director of Events in the implementation of all Policies & Procedures specific to Event Sales and other...

  • Event Sales Manager

    4 weeks ago

    Jaipur, India Hyatt Regency Jaipur Mansarovar Full time

    You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Event Sales Manager is responsible to assist the Director of Events in the implementation of all Policies & Procedures specific to Event Sales and other...

  • Event Sales Manager

    4 weeks ago

    Jaipur, India Hyatt Regency Jaipur Mansarovar Full time

    You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Event Sales Manager is responsible to assist the Director of Events in the implementation of all Policies & Procedures specific to Event Sales and other...

  • Assistant Manager Events

    21 hours ago

    Jaipur, India AccorHotel Full time

    Job DescriptionEstablish and maintain files of major accounts and assist the Banquet Sales in maintaining the Accounts Management System. Establish good working relationships with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers)Liaise closely with the Sales team in proposing the best deal when...

  • Events Sales Manager

    4 weeks ago

    Jaipur, India Hyatt Corporation Full time

    Events Sales Manager Hyatt Regency Jaipur Mansarovar IN - RJ - JaipurSalesEntry Level ManagerFull-timeReq ID: JAI000428Local Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. Events Sales...

  • Assistant Manager Events

    4 weeks ago

    Jaipur, India Hyatt Corporation Full time

    Assistant Manager Events Alila Alila Fort Bishangarh IN - RJ - JaipurSalesEntry Level ManagerFull-timeReq ID: JAI000441 Summary The Assistant Manager Events is responsible to ensure the smooth and efficient operation of the Events, covering both the catering sales as well as convention services functions of the hotel. Qualifications Ideally...

  • Assistant Manager Events

    19 hours ago

    Jaipur, India Accor Full time

    Company Description As Accor we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By...

  • Assistant Manager Events

    24 hours ago

    jaipur, India Accor Full time

    Company Description As Accor we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By...

  • Event Coordinator

    4 weeks ago

    Jaipur, India Futuresys Technologies Pvt Ltd Full time

    We are looking for an experienced Event coordinator to organize excellent events. You will be responsible for every aspect of an event, from generating leads and choosing venues to evaluating success afterward. **Responsibilities** - Lead Generation - Understand the requirements for each event. - Plan event with attention to financial and time constraints -...

  • Event Coordinator

    4 weeks ago

    Jaipur, India Sewtoserve Private Limited Full time

    Plan event with attention to financial and time constraints - Book venues and schedule speakers - Understand requirements for each event - choose the best combination of quality and cost - Manage all event operations (preparing venue, invitations etc.) - Do final checks at the day of the event (e.g. tables, technology) to ensure everything meets standards -...

  • Director of Events

    4 days ago

    Jaipur, India Hyatt Corporation Full time

    Director of Events Hyatt Regency Jaipur Mansarovar IN - RJ - JaipurCatering/Event PlanningAssistant DirectorFull-timeReq ID: JAI000485Worldwide Summary You will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations....

  • Am-events

    4 weeks ago

    Jaipur, Rajasthan, India Marriott International, Inc Full time

    **Job Number** 24065926 **Job Category** Event Management **Location** Jaipur Marriott Hotel, Ashram Marg Near Jawahar Circle, Jaipur, Rajasthan, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for preparing all event documentation and coordinates with Sales,...

  • Events Executive

    2 weeks ago

    Jaipur, India Le Méridien Full time

    POSITION SUMMARY Responsible for all on-site details for executing group events, develop and follow checklist/itinerary, and troubleshoot event problems. Serve as liaison and contact person for coordinating details of events with clients, outside vendors, meeting planners, and others involved in events. Design, confirm, and communicate room layouts and...

  • Events Executive

    1 week ago

    jaipur, India Le Méridien Full time

    POSITION SUMMARY Responsible for all on-site details for executing group events, develop and follow checklist/itinerary, and troubleshoot event problems. Serve as liaison and contact person for coordinating details of events with clients, outside vendors, meeting planners, and others involved in events. Design, confirm, and communicate room layouts and...

  • Events Executive

    3 weeks ago

    Jaipur, Rajasthan, India Marriott International Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Le Meridien Jaipur Resort & Spa, Number 1, RIICO, Jaipur, Rajasthan, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYResponsible for all on-site details for executing group events, develop and follow checklist/itinerary, and...

  • F&b and Event Service Expert

    7 days ago

    Jaipur, Rajasthan, India Marriott International, Inc Full time

    **Job Number** 24046577 **Job Category** Food and Beverage & Culinary **Location** Le Meridien Jaipur Resort & Spa, Number 1, RIICO, Jaipur, Rajasthan, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management ** - F&B and Event Service Expert** Our jobs aren’t just about putting food on the...

  • Assistant Manager Catering Sales

    4 weeks ago

    Jaipur, India FAIRMONT Full time

    Job DescriptionWhat you will be doing:Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.Supervise service and overall coordination of all arrangements on BEO's on...

  • Assistant Manager Catering Sales

    3 weeks ago

    jaipur, India FAIRMONT Full time

    Job DescriptionWhat you will be doing: Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. Supervise service and overall coordination of all arrangements on BEO's...

  • Banquet Manager

    2 weeks ago

    Jaipur, India FAIRMONT Full time

    Job DescriptionWe are home to events that matter!  As a Banquet Manager, you will be working closely with our Director of Banquets to lead and supervise the Banquet team to ensure the flawless execution of our events.  Fairmont Kea Lani provides an incredible setting for memorable meetings, incentive trips and social events for and your organization and...