Phone Banking Officer

2 weeks ago


Hyderabad Secunderabad, India timesjobs Full time
Designation: Phone Banking Officer (Voice Process)

As a Phone Banking Officer, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment need. Phone banking officer is responsible for resolving customer queries over the phone on a day-to-day bases providing efficient service, providing customers with relevant products and service information and cross-selling various banking products to our existing customers over the phone. To do so, it is imperative to develop a thorough understanding of the customer's profile, demographics, banking behaviour and portfolio. Hence, this role will also require you to have a flair for identifying sales opportunities and driving revenue, while keeping NPS at the core of your engagement

 

Key Responsibilities:

 

Query Resolution

Handling and resolving customer complaints over the phone in a timely manner

 

Customized Solution Offering

Providing customers with relevant products and services to help with their suitable needs.

 

Behold our values

Build products that are fair to the customer and fair to the bank

 

Providing 360 degree banking

Offer products based on customer needs while collaborating with other teams in the bank for suitable product offerings

 

Training

Support bank broad training efforts to improve staff knowledge as well as continuously enhance referral results and cross selling

 

Adherence to compliance

Being compliant with information security norms and quality process norms

Hy Fly consultancy 

 

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