Helpdesk Analyst

Job Description Informs management of Queue trends and service level issues.Develops and maintains accurate schedules for various call center lines of business to ensure best staffing coverage for call arrival patterns.Identifies negative trends in incoming call data.Executes business continuity and recovery plans as defined by management.Updates...

Job Description Informs management of Queue trends and service level issues.Develops and maintains accurate schedules for various call center lines of business to ensure best staffing coverage for call arrival patterns.Identifies negative trends in incoming call data.Executes business continuity and recovery plans as defined by management.Updates...

Informs management of Queue trends and service level issues. Develops and maintains accurate schedules for various call center lines of business to ensure best staffing coverage for call arrival patterns. Identifies negative trends in incoming call data. Executes business continuity and recovery plans as defined by management. Updates organizational...

Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. 2. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and...

Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. 2. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and...

Job Description Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. 2. Typically, the Analyst level participates in a supportive role by acting as a liaison between...

Job Description Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. 2. Typically, the Analyst level participates in a supportive role by acting as a liaison between...

Job Description Monitors inbound/outbound traffic and ensures efficient distribution based on staff availability.Provides hourly, daily, and weekly service level and performance reporting (including queue statistics) for call centers.Provides daily and weekly performance on other key metrics including percent to forecast, abandon rate, headcount variance...

Job Description Monitors inbound/outbound traffic and ensures efficient distribution based on staff availability.Provides hourly, daily, and weekly service level and performance reporting (including queue statistics) for call centers.Provides daily and weekly performance on other key metrics including percent to forecast, abandon rate, headcount variance and...

Monitors inbound/outbound traffic and ensures efficient distribution based on staff availability.Provides hourly, daily, and weekly service level and performance reporting (including queue statistics) for call centers.Provides daily and weekly performance on other key metrics including percent to forecast, abandon rate, headcount variance and...

Monitors inbound/outbound traffic and ensures efficient distribution based on staff availability. Provides hourly, daily, and weekly service level and performance reporting (including queue statistics) for call centers. Provides daily and weekly performance on other key metrics including percent to forecast, abandon rate, headcount variance and...

Monitors inbound/outbound traffic and ensures efficient distribution based on staff availability.Provides hourly, daily, and weekly service level and performance reporting (including queue statistics) for call centers.Provides daily and weekly performance on other key metrics including percent to forecast, abandon rate, headcount variance and...

Position's General Duties and Tasks Required. Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer...

Position's General Duties and Tasks Required. Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer...

Position's General Duties and Tasks Required.   Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting,...