Helpdesk Senior Analyst

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we...

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we...

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure...

Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skills Provide L1 technical guidance in activities associated...

Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skills     Provide L1 technical guidance in...

Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skills     Provide L1 technical guidance in activities...

Job Description Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skillsProvide L1 technical guidance in...

Job Description Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skills Provide L1 technical guidance in...

Requirements: Helpdesk Associate at Grade-4 position in Service Desk Must be a Graduate. Good communication skills with international calling experience Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window   Job description:...

Requirements:Helpdesk Associate at Grade-5 position in Service DeskMust be a Graduate.Good communication skills with international calling experienceGood comprehension & writing skillsMust possess excellent customer handling skillsShould be comfortable to work in rotational shift with 24x7 support window10 Hours of shift Job description:Provide L1 technical...

Job Description Monitors inbound/outbound traffic and ensures efficient distribution based on staff availability.Provides hourly, daily, and weekly service level and performance reporting (including queue statistics) for call centers.Provides daily and weekly performance on other key metrics including percent to forecast, abandon rate, headcount variance and...

Job Description Monitors inbound/outbound traffic and ensures efficient distribution based on staff availability.Provides hourly, daily, and weekly service level and performance reporting (including queue statistics) for call centers.Provides daily and weekly performance on other key metrics including percent to forecast, abandon rate, headcount variance...

Monitors inbound/outbound traffic and ensures efficient distribution based on staff availability.Provides hourly, daily, and weekly service level and performance reporting (including queue statistics) for call centers.Provides daily and weekly performance on other key metrics including percent to forecast, abandon rate, headcount variance and...

Monitors inbound/outbound traffic and ensures efficient distribution based on staff availability. Provides hourly, daily, and weekly service level and performance reporting (including queue statistics) for call centers. Provides daily and weekly performance on other key metrics including percent to forecast, abandon rate, headcount variance and...

Position's General Duties and Tasks Required. Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer...

Position's General Duties and Tasks Required. Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer...

Position's General Duties and Tasks Required.   Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting,...

Job Description Informs management of Queue trends and service level issues.Develops and maintains accurate schedules for various call center lines of business to ensure best staffing coverage for call arrival patterns.Identifies negative trends in incoming call data.Executes business continuity and recovery plans as defined by management.Updates...

Informs management of Queue trends and service level issues. Develops and maintains accurate schedules for various call center lines of business to ensure best staffing coverage for call arrival patterns. Identifies negative trends in incoming call data. Executes business continuity and recovery plans as defined by management. Updates organizational...

Job Description Informs management of Queue trends and service level issues.Develops and maintains accurate schedules for various call center lines of business to ensure best staffing coverage for call arrival patterns.Identifies negative trends in incoming call data.Executes business continuity and recovery plans as defined by management.Updates...