Writer Relocations

Found in: beBee S IN - 1 month ago


Mumbai, India iimjobs Full time

Job Objective:

1. Overall responsibility for the Sales, Inventory & Operations Planning (SIOP) process for all the service lines of relocation business. To partner with Sales & Operations to develop and execute the optimal operations support to all business lines across India relocations.

2. To lead and manage the India Operations for the relocations business.

Key Responsibilities:

Strategic (Direct Ownership)

- Put together a strategic business plan for Warehouse & SIOP Operations

- Deliver business targets as per AOP in terms of revenue and profitability.

Operations (Direct ownership)

- Create a SOP for the Warehouse Operations with TAT's and KPI's in place and monitor against the same.

- Update the operations SOP's with TAT's, quality measures and KPI's in place.

- Drive CBS application usage to ensure data base creation for current & future business needs

- Develop and deliver training and capability development programs periodically for overall improvement in performance.

- Monitor Warehouse audit and compliance and exceeding expectations on CEI scores

- Conduct periodic review meetings with PAN India Operations team for improved service excellence.

Finance (Direct ownership)

- Prepare the annual operations business plan and operational budgets for Relocations and LTS business in India.

- Manage and monitor costs for the operations function in India within the AOP for direct labor, overtime and transportation.

- Drive Cost saving measures through effective procurement of packing materials

- Review and optimize operations costs without compromising on quality

Customer (Direct Ownership)

- Sourcing of Vendors for such high value and critical moves and vendor empanelment.

- Sourcing and empanelment of vendors for surface transport to improve cost efficiencies.

- Oversee and supervise very high value and critical moves from a customer satisfaction and well as cost management perspective. Ensure customer satisfaction at the end of the move.

- Manage relationships with key external stakeholders in top strategic accounts

- Ensure Service Excellence & customer delight through effective Operational execution

- Facilitate on board partners across different states in India

People (Direct Ownership)

- Recruit, develop and retain SIOP and PAN India Operations team.

- Ensure focused cascading of organizational KPIs into functional objectives and finally into individual KPIs and review performance against the same based on a set calendar

- Ensure timely goal setting, evaluation and training for the team.

Interfaces

EXTERNAL

- Vendor Partners / Contractors

INTERNAL

- Operations Manager (India), SIOP team member, Product Heads

- Finance, HR, IT, Admin for support

Qualification:

Graduate / Post graduate with MBA in Operations

Experience:

- 15 to 20 years of operations experience in a similar / customer service industry like relocations, logistics, hospitality

- Should have at least 8 - 10 years' experience in leading large Operations team .


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