Customer Care Collections Sr Rep

3 weeks ago

Chennai, India timesjobs Full time
### Customer Care Collections Sr. Rep.

**Date:** May 27, 2024
**Location:** Chennai, TN, IN
**Company:** NTT DATA Services

**Position's General Duties and Tasks**

In these roles you will be responsible for:
- Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
- Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
- Analyzing medical insurance claims for quality assurance
- Resolving moderately routine questions following pre-established guidelines
- Performing routine research on customer inquiries.
- Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

**Requirements for this role include:**
- Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 5:30PM to 3:30AM.
- High school diploma
- 1 year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
- 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
- 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

**Additional Notes:**
- The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement.
- All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

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