Customer Care Collections Sr Rep

3 weeks ago

Chennai, India timesjobs Full time
Customer Care Collections Sr. Rep.

Date: May 27, 2024
Location: Chennai, TN, IN
Company: NTT DATA Services

Position's General Duties and Tasks
In these roles you will be responsible for:

Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
Analyzing medical insurance claims for quality assurance
Resolving moderately routine questions following pre-established guidelines
Performing routine research on customer inquiries.
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

Requirements for this role include:

Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 5:30PM to 3:30AM.
High school diploma
1 year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

Note: The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement.
Note: All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.
Job Segment: Quality Assurance, Technology

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