Associate Project Manager

1 month ago


BangaloreBengaluruBangalore, India Computacenter AG & Co. oHG Full time

Associate Project Manager - Shift Lead

Life on the team

 

It’s an exciting opportunity for a technical role in Computacenter’s dynamic and rapidly expanding Network team. You will bring your IT experiences and deliver the quality of services to our customers across the globe and will help us to shape the team. You’ll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. Once you started journey in Computacenter, you’ll get to know the work lifestyle and culture of Computacenter in no time.

 

What you’ll do

  • Championing corporate processes like Incident, Problem & Change management

  • Driving process improvements

  • Ensuring updated working aids.

  • Coaching, developing, and motivating team members.

  • Offering training sessions as needed

  • Flexibility and commitment to meeting deadlines.

  • Delivering exceptional customer service

  • Collaborating effectively with internal teams

  • Oversight of team members and task completion during shifts

  • Managing time-off requests and unforeseen absences

 

 

 

What you’ll need

  • Desired: 4-6 years of experience in an IT environment with proficiency in ITIL methodologies and possession of ITIL certification.

  • Exceptional verbal and written communication skills

  • Strong leadership abilities and experience in team management

  • Proactive approach to resolving P1/MIM incidents.

  • Exposure in Change Management, Problem Management Process.

  • Creative problem-solving skills

  • Motivated to succeed.

  • Track record of meeting challenging SLAs in a Technology Managed Service environment

  • Proficient in technical and service management terminology

  • Availability for 24x7 Shift system.

  • Handling customer calls and emails

  • Acting as a point of escalation for engineers and during Major Incidents.

 

 

 

 

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.

 

 

Learning and development

Our people are our strength which is why we offer leadership training, coaching, mentoring, professional development, and international opportunities. Whichever direction you choose to go in – whether it’s a well-trodden path or a completely new part of the business – we’ll support you. Our managers champion their people, powering their personal development and helping them to reach their full potential. 

 

 

You belong

We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued, and have a sense of belonging which is what we strive to achieve.

 

Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need.

 

We are proud to be a Disability Confident Employer, we welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.

 

 



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