Quality Manager
1 month ago
Leading BPO in PUNE.
Hiring for Transactional Quality Manager.
Must be a Tenured Manager On papers in Quality(BPO).
Experience in Travel process with GDS is Mandatory.
Over All Experience 10+ Years.
CTC UPTO 17LPA.
Mode of Interview - Virtual.
- Must have Experience in International Travel Voice Process.
Role & responsibilities.
- Drive continuous improvement for Transaction Quality and Delivery.
- Trained /Certified in Green Belt.
- Manage Call Quality & Client related KPI's.
- Evaluate effectiveness of TQ interventions.
- Strengthen Quality management processes / framework to improve quality delivery.
- Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectation.
- Drive continuous improvement for TQ and Delivery.
- Manage Call Quality & Client related KPI's.
- Evaluate effectiveness of TQ interventions.
- Strengthen Quality management processes / framework to improve quality delivery.
- Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet the client's expectations.
- Drive and maintain high throughputs in New hire batches and ensure higher first pass with every batch.
- Responsible to manage and deliver regular training interventions on the floor and measure the success of floor refreshers.
- Drive Process control & Compliance in addition to managing the Audit requirements.
- Provide crisp and specific feedback to Front Line Recruitment Teams on the quality of new hires.
- Ensure uniform quality of training being delivered by all training teams in line with the client requirement.
- Provide quality floor support, feedback, refresher and corrective training.
- Groom and develop training talent in-house.
- Support cross process / location teams.
- Support the Quality and Compliance teams to perform audits and follow ups based on observations highlighted.
Preferred candidate profile:
- People Management skills.
- Ability to drive initiatives to closure.
- Ability to deal with all levels of employees.
- Ability to provide leadership, direction and motivation to build high performing teams.
- Analytical and Quantitative skills.
- Excellent Communication skills.
- Data Handling / data interpretation skills.
- Good working knowledge of Transaction Quality systems, tools and technologies.
- Should understand Transitions, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively.
-High level of maturity to handle people including but not limited to client, stake holders, peers etc.
- Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure.
- Detail oriented with Strong organizational and Presentation skills.
- Flexible to work in 24X7 environment (night shifts and weekends basis scope).
Should have 10+ years of Overall experience.
-
Quality Inspector
5 days ago
Pune, India Crown Quality Services Full timeRoles and Responsibilities - Supplier performance monitoring such as Score cards, Rating, PPM and on time data reporting to Globa - Root cause analysis with 8D methodology and implementing CAPA for the Child part related complaints reported from BorgWarner Incoming / In process / Customer. On time closure of 8D. - Initiate Containment action for supplier...
-
Quality Inspector
4 weeks ago
Pune, India Crown Quality Services Full timeRoles and Responsibilities - Supplier performance monitoring such as Score cards, Rating, PPM and on time data reporting to Globa - Root cause analysis with 8D methodology and implementing CAPA for the Child part related complaints reported from BorgWarner Incoming / In process / Customer. On time closure of 8D. - Initiate Containment action for supplier...
-
Quality Inspector
4 weeks ago
Pune, India redi India Quality Services Pvt Ltd Full timeDeveloping and implementing quality standards. - Developing and implementing quality control systems. - Monitoring and analysing quality performance. - Inspecting and testing materials, equipment, processes, and products to ensure quality specifications are met. - Collaborating with operations managers to develop and implement controls and improvements. -...
-
Quality System Manager
3 weeks ago
Pune, India 0548 Varian Medical Systems Int’l (India) Pvt Ltd Full timeTogether, we can beat cancer. At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. We are part of an incredible community of scientists, clinicians, developers,...
-
Quality System Manager
3 weeks ago
pune, India 0548 Varian Medical Systems Int’l (India) Pvt Ltd Full timeTogether, we can beat cancer. At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. We are part of an incredible community of scientists, clinicians, developers,...
-
Quality Control Manager
1 week ago
Pune, Maharashtra, India iitjobs Inc Full timeResponsibilities : Quality Control (QC) : - Implement and manage QC processes and procedures to ensure product quality meets standards and requirements.- Conduct quality inspections and audits to identify defects and deviations from specifications.- Collaborate with cross-functional teams to address quality issues and drive continuous improvement.Project...
-
Quality Control Manager
1 week ago
Pune, India iitjobs Inc Full timeResponsibilities : Quality Control (QC) : - Implement and manage QC processes and procedures to ensure product quality meets standards and requirements.- Conduct quality inspections and audits to identify defects and deviations from specifications.- Collaborate with cross-functional teams to address quality issues and drive continuous improvement.Project...
-
Quality Control Manager
1 week ago
Pune, India iitjobs Inc Full timeResponsibilities : Quality Control (QC) : - Implement and manage QC processes and procedures to ensure product quality meets standards and requirements.- Conduct quality inspections and audits to identify defects and deviations from specifications.- Collaborate with cross-functional teams to address quality issues and drive continuous improvement.Project...
-
Quality Control Manager
1 week ago
pune, India iitjobs Inc Full timeResponsibilities : Quality Control (QC) : - Implement and manage QC processes and procedures to ensure product quality meets standards and requirements.- Conduct quality inspections and audits to identify defects and deviations from specifications.- Collaborate with cross-functional teams to address quality issues and drive continuous improvement.Project...
-
Dy. Manager
4 weeks ago
Pune, India Valeo Full timeValeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized...
-
Dy. Manager
4 weeks ago
pune, India Valeo Full timeValeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized...
-
Quality Engineers
4 weeks ago
pune, India Vijaya Management Services Full timeJob Openings for 4 Quality Engineeris / Manager Jobs with minimum 3 Years Experience in Pune, having Educational qualification of : B.Tech/B.E with Good knowledge in Quality, Inspection. etc.
-
Manager II, Quality
3 weeks ago
Pune, India Concentrix Full timeDescription The Manager II, Quality is responsible for managing Transaction Monitoring for clients with multiple programs or lines of businesses which can be across multiple sites/geos. This position supervises all Quality staff members who support their assigned portfolio. He/she is responsible for the accuracy of evaluations, analysis and overall...
-
Manager II, Quality
2 weeks ago
pune, India Concentrix Full timeDescription The Manager II, Quality is responsible for managing Transaction Monitoring for clients with multiple programs or lines of businesses which can be across multiple sites/geos. This position supervises all Quality staff members who support their assigned portfolio. He/she is responsible for the accuracy of evaluations, analysis and overall...
-
Product Quality Manager
1 day ago
Pune, Maharashtra, India Philips Full timeJob TitleProduct Quality ManagerJob DescriptionYour RoleThe Product Quality Manager is part of a global organization that delivers impact to multiple businesses within Philips. The role manages high-impact sustaining LCM work, and obsolesce management of all project activities in compliance with the defined MLD process that enables Philips to reduce supply...
-
Manager - Quality
3 weeks ago
Pune, India Vodafone Idea Limited Full timeVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
-
Manager - Quality
20 hours ago
pune, India Vodafone Idea Limited Full timeVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
-
Design Quality Manager
4 weeks ago
pune, India Saaki Argus & Averil Consulting Full timeOur Client: A leading manufacturer of bikes & electric 3-wheeler. Job Title /Role Design Quality Manager / Co-Ordinator Educational Qualification B.E/ B.Tech Electrical/Electronics Experience Minimum: 3 Maximum: 6 Preferably-Female Preferred - Electrical & Electronic Design Quality of components/systems applicable to automotive...
-
Design Quality Manager
4 weeks ago
Pune, India Saaki Argus & Averil Consulting Full timeOur Client: A leading manufacturer of bikes & electric 3-wheeler. Job Title /Role Design Quality Manager / Co-Ordinator Educational Qualification B.E/ B.Tech Electrical/Electronics Experience Minimum: 3 Maximum: 6 Preferably-Female Preferred - Electrical & Electronic Design Quality of components/systems applicable to automotive systems in 2W,3W & 4W ...
-
Sap Quality Management Consultant
5 days ago
Pune, India Coforge Full timeKey Responsibilities:•Manage new implementation, Migrations Developing and testing SAP-based solutions that help meet business objectives•Collaborate with user to understand their quality management requirements and configure the SAP QM module accordingly. This involves gathering business requirements, designing solutions, and customizing the system to...