Systems Operations Analyst II

1 month ago

Chennai, India FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Associate's Degree

Travel Percentage :

0%

Additional Job Description Are you curious, motivated, and forward-thinking? At FIS youâll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

  • Monitoring hub for tandem device support for switches, processors, bank transactions and POS debit/credit for Banks and Credit Unions.
  • Monitors FIS' EFT switchesâ financial transaction interchange Notifies clients via email/phone call for host issues.
  • Coordinates with internal FIS teams on client processor link outages, network related issues and scheduled production changes.
  • Assists in project/incident calls affecting monitored EFT host connections.
  • Incident ticket creation and tracking Responds to emails and call-originated requests including host status, host stop/start, Turning on audits.
  • HP Nonstop System data center access requests Drives issue resolution by making critical decisions that may impact multiple clientsâ processing.
  • Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.
  • Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.
  • Maintains peak performance at full capacity for all systems.
  • Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.
  • Recognizes abnormal processing conditions and makes appropriate response decisions.
  • Follows escalation procedures when appropriate to resolve errors in a timely manner.

What you bring :

  • Associateâs or Bachelorâs degree or the equivalent combination of education, training, or work experience may be required at higher career levels.
  • Experience in Alert Center, SNOW and NICE
  • Demonstrated knowledge of FIS products and services, financial services industry and mainframe and/or open systems operating systems
  • Knowledge of clients objectives/business priorities and FIS role in achieving
  • Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATMâs, environments
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
  • Excellent analytical, decision-making, problem-solving, team and time management skills
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

 What we offer you:

An exciting opportunity be a part of Worldâs Leading FinTech Product MNC A range of benefits designed to help support your lifestyle and wellbeing A multi-faceted job with a broad spectrum of responsibilities A modern international work environment and a dedicated and innovative team A broad range of professional education and personal development possibilities â FIS is your final career step

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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