Global HR Time Expert

4 weeks ago

Bengaluru, India Hitachi Careers Full time

Description

Mission Statement:

We are looking for a candidate for the global role of Global Time Expert. This role will report to Global HR Time Process owner, and will closely collaborate with Global Payroll stakeholders, Hub Time resources, HRIT counterparts as well as ADP vendor. The role will be the key contact for the ADP eService ticketing being responsible to support Southeast Asia countries. To develop and manage strategic solutions for process improvements.

Your Responsibilities:

  • HR Time Governance: This includes: Set up and management of monthly Hitachi Energy Pay and Time forums with HROPs Leaders, Workstream Leaders and ADP Client Service. Prepare managerial status reports to the Executive leadership Prepare HR Time Processes Guidelines, SOPs and Wis. Work close to local Time SMEs in driving the initiatives/ enhancements. Collaborate with HR leadership and key stakeholders in supporting time service delivery and sharing best practices Manage ADP Service eTime KPIs and act as HR Time Support & Escalations for leadership, Risk & Compliance management. Act actively as Tier 2 for HR tickets resolution providing support to CSS for complex and major issues.

  • Incident management: This includes logging tickets to ADP eTime, managing escalations, communicating to Time SMEs in case of general incident and interacting with Support Manager / Business Analyst.

  • Change Request management: This includes supporting Time SME when raising new requirements, performing Impact analysis for HR processes, identifying overall needs (Local / Regional / Global), supporting Time SME in Demand process, supporting development and testing, and monitoring implementation.

  • User access: This includes approvals of Super User accounts and managing the list of Authorized users (15), audit and controlling.

  • Minor configurations: This includes approval of changes of lookup tables and updates of Public Holiday calendars.

  • Knowledge sharing: This includes delivering training for new Time SMEs or when new features are released in ADP eTime, supporting and creation of standard and ad hoc reports and answering questions from Time SME.

  • Technical responsibilities/ Clocks: This includes receiving and acting on error notifications generated from Demographic integrations, checking and ensuring HR Data & mapping correctness, approvals of access to SFTP folders, supporting Local SME for ADP eTime clock relevant topics.

  • Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background:

  • Experience with HR E2E management processes and/ or systems, time/ payroll preferred.

  • Minimum 5 years’ experience.

  • Experience in regional or global role preferred.

  • Previous Project Management experience with ADP services is a plus.

  • Excellent communication and listening skills.

  • Planning, Analytical and critical thinking capabilities.

  • Problem Solving, Decision Making.

  • Vendor management skills preferred technical savvy.

  • Proficiency in both spoken & written English language is required.

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