Trainee Digital Risk Management

2 weeks ago

Bengaluru Bangalore, India timesjobs Full time
Job Details

Position: Trainee, Digital Risk Management
Location: BANGALORE, KARNATAKA
Date Opened: 06/05/2024
Job Type: Job
Number: 240001KM

What This Position Is All About:
As a Trainee, you will be responsible follow the SOP to complete the transactions assigned /received via Store Associates on calls. This role is essential to the team and applicants must be able to thrive in a high-pressure, fast-moving, and evolving environment.
Who You Are:
The successful candidate must have the ability to quickly assess the Customer needs and provide the resolution as per the process stated. Need to provide the numbers (Minimum target of Inbound Calls) without impacting the Quality. Working on FCRs.
You should also have:

Excellent Communication Skills.
Prior Experience in US call center of minimum 6 months to 1 year will be given preference.
Demonstrated ability to provide the highest level of customer service to internal and external candidates.
Must be tech-savvy; proficient in Word, Excel, Applicant Tracking Systems and CRMs with the ability to learn additional programs as needed.
Preference if handled Gift card processes.

As the Trainee you will:

Handling Inbound calls for resolving their Card/Gift card Queries based on info in the internal Software/tools we have.
Analyze the problem and provide a solution as per process guidelines.
Following the SLA Timelines and Targets. Office Hours Shifts will be Night in between (8.30 PM 9.30 AM IST) May very as per process. requirement in the future.

How Often You May Travel: NA.
Your Life and Career at HBC:

Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator
Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital, or corporate.
A culture that promotes a healthy, fulfilling work/life balance

Job Qualifications

Graduate

Thank you for your interest in HBC. We look forward to reviewing your application.
HBC provides equal employment opportunities (EEO) to all employees and applicants for employment.

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