Center Head

1 month ago

CochinKochiKerala, India iimjobs Full time

Job Purpose:

Responsible for managing the complete back-office function for a Travel company and its subsidiaries.

Key Tasks :

Center Management :

- Develop and implement strategies and procedures to improve service delivery, efficiency, and productivity.

- Manage a team, including recruitment, training, coaching, and performance management.

- Ensure day-to-day operations are planned well in advance.

- Oversee the daily roster of the team keeping the service delivery in mind.

- Monitor and analyze service delivery metrics to identify trends and areas for improvement.

- Implement quality assurance measures to ensure that all stakeholder interactions and outputs meet established standards.

- Develop and maintain relationships with internal stakeholders, such as Sales, IT, and Operations, to ensure that business objectives are well supported.

- Provide regular reports and updates to the management on the center's performance.

- Stay up to date with industry trends and best practices and implement changes as needed to improve performance.

- Ensure compliance with all relevant regulations and standards, such as labor laws, data privacy and security.

- Control the legal aspect of the center's operations.

- Own relationships with external providers, i.e., telco, recruitment, out staffing etc

Finance:

- Manage back-office finance functions and processes like AR, AP, BR, etc. for all travel Network companies.

- Generate regular financial reports related to budgets, accounts payable, accounts receivable, expenses etc., as per business SLA.

- Focus on daily and month-end accounting to determine results, including P&L activity balance sheet activity and accounts-receivable cash application

- Provide insights to management and stakeholders on matters pertaining to the company's financial policies.

Operational Excellence:

- Implementing new systems, procedures, and policies and developing reports, statistics, and presentations.

- Lead and manage a team to execute all functions relating to expenses, income, insurance, taxes, etc. as per the SLA.

- Undertake and lead projects and suggest advanced technological solutions.

- Maintaining regular contact with the key stakeholders and ensuring that the business expectations are met across the travel network.

Team Management:

- Set KPIs and clear goals for the team.

- Monitor and evaluate the team's performance.

- Mentor and motivate the team to achieve their KPIs.

- Delegate tasks and set deadlines.

Management Reporting:

- Submit monthly reports/dashboards to the Head of Finance.

- Offer valuable insights regarding expenditure patterns, cost-reduction efforts, and opportunities for increasing profit margins.

Dimensions:

Competencies:

- Must meet deadlines without compromising the quality of the outcome.

- Must possess excellent communication and interpersonal skills.

- Must have the ability to drive change through continuous improvement.

- Must have an analytical mind and business awareness.

- Must have leadership qualities with the ability to lead/mentor a team of 75-100.

- Must be familiar with the industry's rules and regulations.

Education:

- Must be a qualified CA or MBA from a reputed institute.

- Proficiency in MS Office - Excel, Word, Outlook & PowerPoint is a must.

- Fluency in English language is a must.

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